Mechelle Vrbas

• Evaluated employee performance and conveyed constructive feedback to improve
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Executed daily grocery deliveries to local businesses and customers.
• Executed secure and efficient daily deposit transactions.
• Oversaw upkeep of company vehicles.
• Cultivated strong vendor partnerships.

• Answered questions about store policies and addressed customer concerns.
• Assisted customers by answering questions and fulfilling requests.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Helped customers complete purchases, locate items, and join reward programs.
• Increased sales by offering advice on purchases and promoting additional products.
• Greeted customers and helped with product questions, selections, and purchases.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Managed efficient cash register operations.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Served food and beverages promptly with focused attention to customer needs.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Maintained accuracy and efficiency when processing sales transactions.
• Communicated with guests to record orders and assess needs.
• Maintained clean and organized bar area.
• Processed orders and sent to kitchen employees for preparation.
• Answered customers' questions, recommended items, and recorded order information.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Increased sales significantly by upselling higher-end products to customers.

Reservation clerk. Front Desk

Verified reservation details and executed payment procedures.

Exhibited understanding of Carmel's culinary scene, tourist spots, and wine tasting opportunities.

• Delivered exemplary customer service to guests, even in peak business periods to promote
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Learned other teammates' work tasks to train as backup.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Managed cash register for handling cash and credit card transactions.
• Prepared salads, soups and sandwiches for customers.