Hi, I’m
Medeina O'Neal - DNP, MSN, CNL, PHN, RN
Pleasant Hill,California
Summary
Dedicated to driving operational efficiency and reducing costs, a strong leader and problem-solver. Proven track record in diverse roles, including successful tenure as Interim Area Director at Renal Advantage Inc., effectively managing operations for an entire year. Clinical Director of Acute/Chronic Dialysis, ensuring the highest quality of care for patients. Five years of experience as a Progressive Travel Nurse, gaining valuable insights in different healthcare settings. Six-year tenure as a Charge Nurse in the Progressive Care Unit/ICU, honing leadership and critical decision-making skills in high-pressure situations. Goal is to leverage expertise in workflow optimization and patient-focused care to positively impact company success.
Overview
12
years of professional experience
1
Certification
Work History
Kaiser Permanente
Ambulatory Service Manager - Adult Family Medicine and Urgent Care
07.2021 - Current
Job overview
- Headed facility operations and fulfilled regional initiatives to meet goals and drive positive patient experiences for members
- Prioritized cost-effective service delivery within the department's $5M budget and collaborated with senior leaders to develop strategies that amplified quality outcomes
- Supervise a team of 48 ensuring the seamless transition of patients through all healthcare services
- Leader and resource to the nursing team.
Sutter Health - Palo Alto Medical Foundation
Clinical Manager - Cardiology, Nephrology, Anticoagulation Clinic, Pediatric Urgent Care
10.2018 - 07.2021
Job overview
- Hired to spearheaded optimization of daily logistics and facilities management, with an emphasis on quality assurance and performance optimization
- Managed a $2.5M budget; utilized fiscal and clinical data to align expenses with fiscal and affordability goals
- Streamlined communication between cross-functional teams to maximize performance
- Informed all staff (clinical, clerical, and management personnel) of protocols, changes, and challenges within the department
- Co-led implementation of the telehealth triage line and workflow
- Supervised a team of 25+.
Kaiser Permanente
Department Manager - Cardiac Telemetry/Stroke & Observation
06.2015 - 09.2017
Job overview
- Managed operations for a 22-bed facility and a team of 80+ medical personnel through planning, organizing, and executing activities to meet daily goals
- Oversaw the unit's $15M in payroll and $2M in non-payroll expense management
- Minimized risk and drove quality standards to maintain compliance according to local and state regulations
- Partnered with human resource specialists to manage hiring, training, terminations, disciplinary activities, and annual performance evaluations.
San Jose School District
Case Management Supervisor
08.2012 - 09.2015
Job overview
- Directed individualized healthcare and education support services for a caseload of 750-1.5K students in the San Jose School District, with supervision of 55 staff members
- Collaborated with medical and educational staff in a matrixed environment to deliver education and health support to students and families
- Coordinated access to applicable health services and liaised with medical staff to implement care and treatment plans that met student health needs.
Education
University San FranciscoSan Francisco, CA
Ph.D. from Executive Leadership
05.2021
University of San FranciscoSan Francisco, CA
Master of Science from Nursing in Clinical Nursing Leadership
05.2015
California State UniversityFullerton, CA
Post Baccalaureate of Science in Nursing from Public Health Nursing
05.2012
Felician CollegeLodi, NJ
Bachelor of Science in Nursing - BSN from Nursing Science
05.2003
Felician UniversityLodi, NJ
Associate of Science from Nursing
05.1999
Skills
- Operations Management
- Project Management
- Clinical & Administrative Team Leadership
- Risk & Compliance Management
- Patient Care Services
- Quality Control Optimization
Accomplishments
- Supervised team of 40 -92 staff members.
- Achieved: Introduced the first Adult Family Mini Lab in the back office to boost patient experiences and improve treatment for hypertension and diabetes • Expands technical and leadership development of clinical staff through holistic training, mentorship, and evaluations. • Demonstrates high standards of clinical services after leading teams to pass the Stroke Certification and the Department of Healthcare Services Alliance Survey, successfully met Colorectal Screening Initiative and successfully met Diabetic A1Cs greater than 8 and 9. Collaborative in Congestive Heart Failure /Pulmonary Pilot (HemoTag) to reduced readmission and advanced home monitoring management program. Developed a Code Black workflow and training program.
Certification
- Clinical Nurse Leadership Certification
- Public Health Certification
- Pediatric Advanced Life Certification
- Basic Life Support Certification
- Advanced Cardiac Life Support Certification
Associations
- Association of Public Health Nurses
- American Nurses Association
- National Coalition for Black Women
- Jack and Jill of America, Inc.
- Beta Gamma Chapter of the Honor Society of Nursing
- Sigma Theta Tau International
- Lambda Chi Chi Chapter of the Chi Eta Phi Sorority, Inc.
Personal Information
Volunteer my services helping in my community and affiliated organizations. Actively participate in mentorship and trainings. Appreciate traveling and learning about other cultures, food, music and arts.
Affiliations
- Lambda Chi Chi of Chi Eta Phi Sorority Incorporated
- American Nursing Association
- Association of Public Health Nurses
- National Coalition for Black Women
- Sigma Theta Tau International
- Jack and Jill of America, Inc.
Timeline
Ambulatory Service Manager - Adult Family Medicine and Urgent Care
Kaiser Permanente
07.2021 - Current
Clinical Manager - Cardiology, Nephrology, Anticoagulation Clinic, Pediatric Urgent Care
Sutter Health - Palo Alto Medical Foundation
10.2018 - 07.2021
Department Manager - Cardiac Telemetry/Stroke & Observation
Kaiser Permanente
06.2015 - 09.2017
Case Management Supervisor
San Jose School District
08.2012 - 09.2015
University San Francisco
Ph.D. from Executive Leadership
University of San Francisco
Master of Science from Nursing in Clinical Nursing Leadership
California State University
Post Baccalaureate of Science in Nursing from Public Health Nursing
Felician College
Bachelor of Science in Nursing - BSN from Nursing Science
Felician University
Associate of Science from Nursing
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