MeDeja Greenaway
Troy
Summary
Dynamic Client Advisor with a proven track record of exceeding sales targets and enhancing customer loyalty. Expert in CRM and Salesforce, leveraging analytical thinking to develop financial strategies. Recognized for implementing process improvements that boosted operational efficiency, and delivering exceptional after-sales support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Advisor
Burberry
Troy
12.2022 - Current
- Meeting or exceeding individual and store sales targets, and other commercial KPIs.
- Providing a personalized and luxurious experience to clients, including product recommendations, styling advice, and after-sales service.
- Cultivated strong relationships with clients to enhance customer loyalty.
- Implemented new processes to streamline operations and improve efficiency.
- Profiled and analyzed investment products to devise financial strategies, meeting client financial needs, and forecasting opportunities with the highest return on investments.
- Assisted in the onboarding process for new clients by gathering information and providing guidance.
- Analyzed customer data to generate reports on trends and insights.
Lead Support Technician
AldoShoes.com
Providence
01.2017 - 01.2023
- Create and assign selling goals each day to meet weekly and monthly quota goals.
- Developed training materials for new team members on support tools and processes.
- Train new and existing sales associates on product knowledge, friendly customer service, and selling techniques.
- Monitored chat performance metrics to identify areas for improvement and optimization.
- Provided technical assistance to customers through online chat or telephone support.
- Assisted customers in navigating website content to locate desired items or information.
- Documented all customer interactions and inquiries in the ticketing system accurately and completely.
- Identified opportunities for process improvement initiatives based on customer feedback.
Education
Bachelor of Science - Marketing Management
Johnson & Wales University
Providence, RI01.2019
Skills
- Management and leadership skills
- CRM and Salesforce expertise
- Marketing and sales strategies
- Analytical thinking
- Problem solving and prioritization
- Project management
- Client relationship management
- Product recommendation strategies
- Financial strategy development
- Customer data analysis
- Sales forecasting
- After-sales support
Certification
- National Society of Leadership & Success 2016 - Present Johnson & Wales University
- 200 Hour Hatha Yoga Teacher Training 2023 - 2024 Body Language Fitness & Yoga Center
References
References available upon request.
Timeline
Client Advisor
Burberry
12.2022 - Current
Lead Support Technician
AldoShoes.com
01.2017 - 01.2023
Bachelor of Science - Marketing Management
Johnson & Wales University