Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Photography
Timeline
Generic

Medel Santiago

Las Vegas,NV

Summary

Motivated and willingness to learn. 10 years of customer service experience. Proactive and well-organized work space and product management. Team player committed to using abilities to improve team work and communications to improve sales and success of the company. 6 years of produce knowledge, able to adapt and communicate with employees. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front End Supervisor

Dollar General Market
03.2022 - Current
  • Monitored cash drawers in 3 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • In charge of counting down cash drawers, making sure the change fund is accurate, and counting the deposits and making reports at the end of every shift.
  • Stock and face products from rolltainers and ubolts from weekly deliveries.


Warehouse Supervisor

Sun Fresh Hawaii
08.2016 - 01.2022
  • Supervised shipping and receiving, distribution, and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Delivery of product, Established and maintained good relations with customers, vendors and transport companies.
  • Trained staff on material handling processes tp reduce shipping times.
  • Daily inventory in warehouse management system to keep smooth operations within warehouse.
  • Experience in minor construction of refrigeration and chill box units.
  • Receive call orders from restaurant clientele to ensure product and smooth deliveries.
  • In charge of assigning drivers for deliveries throughout daily shipments and receiving.

Traffic Control

Na'auao Traffic Control
02.2017 - 03.2018
  • Set up cones, Temporary construction signs, Arrow boards and variable message boards in work area to facilitate communications.
  • Set up and maintained traffic control closures for crews working alongside public right-of-way.
  • Monitored safety requirements, compliance with company standards for team of traffic control technicians.
  • Worked successfully with diverse group of colleagues to accomplish goals and address issues related to our product and services.
  • Worked closely with team members to deliver projected requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Sales Associate

Green Tea Hawaii
04.2014 - 05.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Sold various products by explaining unique features and educating customers on proper application and use of the products.
  • Maintained knowledge of current promotions, and knowledge and current and new products for a better understanding and driving sales on products.
  • Assisted team mates with sales-processing tasks to meet daily sales goals.
  • Retained service and company policy knowledge to serve as a resource for both coworkers and customers.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Built trusting relationships with customers by making personal connections.
  • Acted as an initial contact in addressing customer concerns.
  • Worked with fellow sales team members to achieve group targets.

Ice Cream Server

Baskin Robbins
04.2013 - 03.2014
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Processed sales transactions for cash, debit and credit purchases.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Provided details on seasonal flavor availability, ice cream source, allergens and specials.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Helped patrons decide which flavor to choose according to preferences and tastes.
  • Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
  • Offered samples of new ice cream flavors to customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Completed milkshakes and ice cream desserts for customers.

Education

No Degree -

Maui High School
Kahului, HI
04.2010

Skills

  • Front-End Support
  • Accurate Money Handling
  • Cash Handling
  • Product and Service Sales
  • Effective Working Relationships
  • Maintaining Clean Work Areas
  • Staff Supervision
  • Word Processing
  • Goals and Performance
  • Cash Register Operation
  • Listening Skills
  • Refund Processing
  • Adaptable to Changing Demands
  • Computer Proficiency
  • Handling Complaints
  • Store Reset and Recovery
  • Flexible Work Schedule
  • POS Terminal Operation
  • Organize Inventory
  • Cash Handling and Reconciliation
  • Refunds Exchanges and Adjustments
  • Customer Service Process Improvement
  • Opening and Closing Procedures
  • Hospitality Service

Accomplishments

    Helped in the creation process of a non-profit organization called The Maui Food Hub during the Covid pandemic that allows the local community to purchase produce from local farmers on an online store and pick up purchases from a drive through pick up station.


Certification

  • ForkLift Certification

Photography

Originally started off as a landscape photographer. Slowly Moved my way into automobile photography whilst still doing landscaping, And wanting to also go into portrait photography also. Diverse in photoshop and light room as well. Always had a dream of becoming a free lance photographer.

Timeline

Front End Supervisor

Dollar General Market
03.2022 - Current

Traffic Control

Na'auao Traffic Control
02.2017 - 03.2018

Warehouse Supervisor

Sun Fresh Hawaii
08.2016 - 01.2022

Sales Associate

Green Tea Hawaii
04.2014 - 05.2015

Ice Cream Server

Baskin Robbins
04.2013 - 03.2014

No Degree -

Maui High School

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Medel Santiago