Summary
Overview
Work History
Education
Skills
Timeline
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Medhanit Girmay

Fairfax,VA

Summary

Results-driven banking and customer service professional specializing in sales, relationship management, and operations. Proven track record of driving revenue growth and enhancing customer satisfaction while improving operational efficiency. Currently pursuing a Bachelor of Science in Management Information Systems at George Mason University, aiming to leverage technology and data-driven strategies to optimize business processes.

Overview

13
13
years of professional experience

Work History

Relationship Banker

Truist Bank
Fairfax Station, VA
05.2023 - 01.2024
  • Successfully cross-sold bank products and services, including loans, credit cards, and investment products, increasing overall sales volume by 15%
  • Demonstrated strong communication and sales skills by conducting over 50 cold calls per week and managing follow-ups with conversation rate of 40%
  • Utilized data-driven marketing strategies to enhance the company's integrated sales process, leveraging customer insights to improve targeting and engagement
  • Effectively engaged and communicated with 30+ customers daily, utilizing strong interpersonal and communication skills to address inquiries, provide solutions, and enhance customer satisfaction

Customer Service Representative

TD Bank
Arlington, VA
01.2018 - 07.2020
  • Boosted Merchant Services sales by 5% through cross-functional collaboration
  • Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations for 2 years in a row
  • Opened new credit card accounts and provided customer service for existing accounts increasing sales by 15%
  • Maintained presale and achieved group goals, ranking as the seasonal district winner for year 2019

Assistant Manager

Guess
Mclean, VA
11.2016 - 05.2017
  • Managed daily task delegation for an 8-member team, optimizing operations and boosting productivity
  • Partnered with the store manager to develop and execute strategies, boosting sales by 20% and enhancing overall store performance
  • Enforced company policies and procedures, maintaining operational standards across departments and ensuring compliance with company guidelines
  • Organized schedules, workflows, and shift coverage, aligning staffing with business needs to support seamless operations and customer service

Store Manager

Eccoci
Las Vegas, NV
06.2011 - 08.2016
  • Managed sales transactions, reconciled cash, and processed daily bank deposits, ensuring accurate financial records and efficient opening and closing procedures
  • Monitored employee performance, identifying performance gaps and implementing corrective actions, leading to improved productivity and efficiency
  • Provided excellent customer service, contributing to a 25% increase in sales while implementing strategies to reduce shrinkage
  • Built strong customer relationships and resolved daily customer concerns, enhancing overall satisfaction and improving store operations

Education

Bachelor of Science - Management Information Systems

George Mason University
Fairfax, VA
05.2025

Associate of Science - Business Administration

Northern Virginia Community College
Annandale, VA
08-2022

Skills

  • Analysis skills
  • Microsoft Word
  • Research
  • Communication skills
  • Investment banking services
  • Credit risk evaluation
  • Portfolio management
  • Lead generation
  • Client relations
  • Attention to detail

Timeline

Relationship Banker

Truist Bank
05.2023 - 01.2024

Customer Service Representative

TD Bank
01.2018 - 07.2020

Assistant Manager

Guess
11.2016 - 05.2017

Store Manager

Eccoci
06.2011 - 08.2016

Bachelor of Science - Management Information Systems

George Mason University

Associate of Science - Business Administration

Northern Virginia Community College

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Medhanit Girmay