Mediatu Kamara
Laurel,MD
Summary
Detail-oriented and highly organized professional with over 3 years of experience in fast-paced remote work environments. Demonstrated ability to manage and accurately process large volumes of data, ensuring stringent compliance with company policies and deadlines. Proficient in a variety of software tools, including MS Office and CRM systems, with a typing speed of 75 WPM and exceptional attention to detail. Recognized for providing excellent customer service and support, and resolving issues efficiently to enhance client satisfaction. Eager to leverage skills in data entry and help desk support to contribute to the success of a leading company. Possess a proactive approach to problem-solving and a strong commitment to team collaboration, aiming to foster a positive and productive remote work culture.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Help Desk Support (Tier 1) Transportation Inc.
Manav Consulting Group Inc.
Laurel, MD
06.2021 - 03.2024
- I ensure smooth operational workflows and address the immediate technical and informational needs of users, customers, or employees within transportation organizations. I am the first point of contact for support and troubleshooting, focusing on basic issues related to transportation services, systems, or equipment.
Responding to inquiries and support requests via phone, email, or chat. This involves diagnosing basic technical problems or questions related to transportation schedules, ticket booking systems, navigation devices, software applications used for tracking or scheduling, and more. The goal is to resolve issues on the first contact or escalate them to higher tiers when necessary.
Providing accurate and timely information to users about transportation schedules, routes, delays, and policies. This may include guidance on using online booking platforms, understanding fare structures, or navigating transportation facilities.
Assisting with common technical issues that users face, such as resetting passwords, guiding through software installations or updates,
Logging all interactions, issues, and resolutions in the help desk software to ensure a clear record of support activities. This documentation helps in analyzing patterns of issues for future improvements and provides a knowledge base for resolving similar issues more efficiently.
I Provide exceptional service by understanding the user's needs, showing empathy, and maintaining a positive, helpful attitude. This involves ensuring customer satisfaction and potentially coordinating with other departments to resolve specific transportation-related issues.
Also Participating in ongoing training to stay updated on new transportation technologies, systems, or services and providing feedback from users to the organization to help improve service delivery.
Cashier Team Lead
Lowes Home Improvment
Laurel, MD
10.2019 - 05.2021
- I Supervise and Coordinate the Cashier Team: Lead and manage the cashier team, scheduling shifts, assigning duties, and ensuring staff adherence to Lowe’s customer service standards and operational procedures.
Conduct training sessions for new hires and provide ongoing training and support to cashiers to enhance their skills in customer service, product knowledge, and operational efficiency.
Serve as a role model in delivering exceptional customer service, addressing and resolving customer complaints or queries promptly, and ensuring a positive shopping experience.
Oversee the efficient operation of the checkout area, including the management of queues, ensuring accuracy in transactions, and maintaining cleanliness and organization at the front end.
I Support in-store promotions and upselling initiatives, instructing the cashier team on current promotions, and motivating them to achieve sales targets.
I Ensure the accuracy of financial transactions, oversee the handling of cash and other payments, and perform audits and reconciliations as needed. Ensure compliance with all company policies and procedures, including safety and security standards, to minimize risks and protect company assets.
I Compile and report on team performance, transaction issues, and customer feedback to higher management, contributing insights for operational improvements.
Education
Bachelor of Science - Technology in Computer And Science,
University Of Buea
Camaron10-2009
Certification
CompTIA Security+
Timeline
Help Desk Support (Tier 1) Transportation Inc.
Manav Consulting Group Inc.
06.2021 - 03.2024
Cashier Team Lead
Lowes Home Improvment
10.2019 - 05.2021
Bachelor of Science - Technology in Computer And Science,
University Of Buea