MEDIHA DEMIR

I was Turkish Airlines English Customer Relations Representative at Turkcell Global Bilgi A.S. between 2019 June-2022 December. I was responsible for reading and replying Turkish Airlines international passengers' complaints via email. I detected post-flight disruptions and meet passengers demands. Also, handled customer inquiries, complaints and issues in a polite and efficient manner, striving to achieve customer satisfaction.

I was a student in Public Relations and Organization department of the school. The public Relations and Organization Department is essential components of an organization, working together to create a positive public image, ensure effective communication and facilitate the efficient functioning of the organization's internal processes.

The school program included; The Event Planning and Management, Facility Management, Recourse Allocation, Scheduling and Coordination, Documentation and Records Management and Employee Support.