Medina Abdul-Rahim
Clarkston,GA
Summary
Polite and professional as well as successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Senior Security Officer
Blue Line Protection
Atlanta, GA
02.2020 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Monitored employee activities, confirming compliance with security regulations.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Secured 35 doors in office and main building.
Security Guard
Blackstone Security
Atlanta, GA
01.2016 - 10.2020
- Maintains safe and secure work environment for customers and employees
- Monitor and patrol premises by inspecting buildings, equipment and property
- Completes reports by recording observations, information and surveillance activities
- Trains new security guards on best practices and requirements
- Team leader for 5 direct reports, handles difficult issues or questions from team mates
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Reported irregularities such as fire and safety hazards to maintenance.
Security Supervisor
Walden Security
Atlanta, GA
09.2019 - 03.2020
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Oversaw staff timekeeping entries and reports in Excel.
- Created procedures for identifying and tracking fraudulent activity with MS Office.
- Saved $3500 in consulting fees by implementing new security policies.
Security Officer
Allied Universal Security Services
Peachtree City, GA
06.2016 - 12.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Secured 25 doors in office and main building.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Call Center Customer Service Specialist
Amazon
Alpharetta, GA
04.2016 - 12.2017
- Resolved customer complaints and addressed emergency requests and needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Answered over 250 calls per shift to meet fast-paced call center demands
Waitress
Ummat's Café
Decatur, GA
01.2015 - 01.2016
- Took orders from patrons for food or beverages
- Prepared tables for meals
- Served food or beverages to patrons
- Prepared check that itemizes and total meal cost and taxes.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Family Nanny
Care Giver
Johns Creek, GA
01.2014 - 01.2016
- Changed diapers of infants and toddlers
- Prepared meals and organized mealtimes and snacks for children
- Supervised and monitored safety of children in care.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
Shabazz Daycare
Khadijah Shabazz
01.2008 - 01.2013
- Transported children to and from school
- Organized daily activities
- Prepared and administered medications
- Engaged with children on individual basis to build positive relationships and promote learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
- Made nutritious breakfasts, lunches, dinners and snacks for children.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Education
No Degree - Business Communications
El Camino College
Torrance, CA05.2029
High School Diploma -
James Madison High School
Atlanta, GA02.2016
Skills
- Security Team Coordination
- Warm and Friendly
- MS Office
- Reports and Documentation
- Praise and Encouragement
- Special Assignments
- Upbeat and Positive Personality
- Issue Identification
- Customer Retention Strategies
- Detailed Evaluations
- Customer Needs
- Oral Communications
- Schedule Management
- Videoconferencing
- Written And Verbal Communication
- Computer Knowledge
Accomplishments
- Successfully completed two-week security training program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 60 staff members.
Timeline
Senior Security Officer
Blue Line Protection
02.2020 - Current
Security Supervisor
Walden Security
09.2019 - 03.2020
Security Officer
Allied Universal Security Services
06.2016 - 12.2019
Call Center Customer Service Specialist
Amazon
04.2016 - 12.2017
Security Guard
Blackstone Security
01.2016 - 10.2020
Waitress
Ummat's Café
01.2015 - 01.2016
Family Nanny
Care Giver
01.2014 - 01.2016
Shabazz Daycare
Khadijah Shabazz
01.2008 - 01.2013
No Degree - Business Communications
El Camino College
High School Diploma -
James Madison High School
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