Summary
Overview
Work History
Education
Certification
Timeline
Generic

Medina Akhmedova

West Hollywood,CA

Summary

Enthusiastic and customer-focused hospitality professional with extensive experience in VIP guest services, front desk operations, and luxury brand sales. Seeking to leverage my skills in guest relations and coordination within a dynamic hotel environment. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Tesla Motors Inc.
07.2023 - Current
  • Engage and educate prospective customers and current owners through calls, emails, texts, and outbound events
  • Contribute to achieving monthly sales and delivery targets by consistently exceeding individual sales and KPI goals
  • Present, sell, and support the delivery and installation of the entire Tesla ecosystem, demonstrating expertise in all Tesla products and services
  • Stay informed about EV industry trends and local incentives.

Front Desk and Guest Service Coordinator

Hilton Beverly Hills
08.2023 - 06.2024
  • Managed front desk operations, including guest check-ins/outs, reservations, and room assignments
  • Served as the primary point of contact for guests, addressing inquiries, concerns, and special requests
  • Collaborated with housekeeping, maintenance, and concierge teams to ensure a high standard of service
  • Assisted in training new staff on hotel procedures and guest service best practices.

Brand Specialist

Audi USA
01.2020 - 01.2022
  • Completed comprehensive product, systems, and communications training
  • Provided detailed explanations of product performance, applications, and benefits to potential customers
  • Built strong rapport with customers and responded to inquiries professionally
  • Reported to Sales Manager on objectives, activities, and performance analysis.

Expert Client Advisor

Louis Vuitton
01.2018 - 01.2020
  • Supported the sales team by ensuring the highest level of client experience and consistently exceeding sales quotas
  • Accurately captured and managed client data to facilitate transactions and follow-up
  • Assisted with store cycle counts, inventories, and reconciliation tasks
  • Held keyholder responsibilities, including store opening and closing duties.

Spartan Gym Service Coordinator

1 Hotel Miami Beach
01.2017 - 01.2018
  • Handled membership inquiries via phone, email, and in-person, providing excellent customer service
  • Processed membership applications, renewals, and cancellations
  • Coordinated with other departments to fulfill member requests efficiently
  • Resolved membership-related issues and maintained detailed records
  • Informed members about events, offers, and promotions, and followed up regularly to ensure satisfaction.

Education

Certification

Forbes Travel Guide Training x 2

Timeline

Front Desk and Guest Service Coordinator

Hilton Beverly Hills
08.2023 - 06.2024

Customer Service Specialist

Tesla Motors Inc.
07.2023 - Current

Brand Specialist

Audi USA
01.2020 - 01.2022

Expert Client Advisor

Louis Vuitton
01.2018 - 01.2020

Spartan Gym Service Coordinator

1 Hotel Miami Beach
01.2017 - 01.2018

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Medina Akhmedova