MICROSOFT OFFICE SUITE
Medina Crane
New Orleans,LA
Summary
Motivated and disciplined professional with a background in retail and military service, offering strong organizational, leadership, and communication skills. Experienced in managing teams, resolving conflicts, and coordinating operations to achieve objectives. Currently completing a Bachelor of Business Administration and Management with coursework in finance, data analysis, and problem-solving. Seeking to leverage for skills in leadership and risk management to succeed in a Project Manager role.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Military Pay Technician
Army Aviation Association of America
New Orleans, Louisiana
01.2018 - Current
- Enhanced the accuracy of pay calculations for service members through thorough auditing and data verification.
- Assisted in the development of automated tools for simplifying complex pay computations, increasing efficiency within the department.
- Collaborated with finance team to ensure timely disbursements of incentives, special pays, and allowances.
- Provided exceptional customer service to military personnel, addressing pay-related inquiries and resolving issues promptly.
- Directed and managed teams of 20 personnel to execute missions effectively, emphasizing discipline, teamwork, and efficiency.
Drug Analyst
Loyal Source Government Services, LLC
New Orleans, Louisiana
05.2024 - 09.2024
- Promoted a culture of safety within the laboratory by adhering to standard operating procedures and implementing best practices for handling hazardous materials.
- Assisted management team in setting departmental goals, allocating resources and evaluating overall performance of the organization.
- Leveraged expertise in chromatographic techniques for efficient separation and identification of various compounds present within complex mixtures.
- Mentored junior analysts, fostering a collaborative work environment that promoted professional growth and development.
- Monitored and maintained budgets, equipment, and resources, ensuring 98% compliance with regulations.
Volunteer
City of Richmond Parks and Recreation
Richmond , VA
02.2024 - 03.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Resolved escalated customer service issues, maintaining a 100% satisfaction rating.
Customer Service Manager
Sav-A-Center Pharmacy
New Orleans, Louisiana
05.2010 - 09.2015
- Managed a team of 62 employees, ensuring smooth daily operations and achieving sales target.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Retail Store Manager
Wet Seal Clothing Store
Boston, MA
11.2007 - 12.2009
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Analyzed sales data to inform inventory decisions, reducing overstock by 32% within fiscal year.
Education
Bachelor of Business Administration And Management - Business Administration And Management
Mississippi State University
Starkville, MS 05.2024 - Current
Associate of Arts - Business Administration And Management
University of Southern Mississippi
Hattiesburg, MS 08.2024 - 12.2024
Skills
Quality control procedures
Organizational growth
Microsoft office suite proficiency
Conflict resolution techniques
Team Leadership & Collaboration
Risk Awareness & Mitigation
Customer Service Excellence
Time Management & Prioritization
Budget Monitoring
Certification
OSHA SAFETY CERTIFICATION
Software
DATA ANALYSIS TOOLS
COMMUNICATION TOOLS
Additional Information
- Willing to relocate to Alexandria, LA, as required.
- Open to 10-hour shifts and extended work hours to support team objectives.
Timeline
Associate of Arts - Business Administration And Management
University of Southern Mississippi
08.2024 - 12.2024
Drug Analyst
Loyal Source Government Services, LLC
05.2024 - 09.2024
Bachelor of Business Administration And Management - Business Administration And Management
Mississippi State University
05.2024 - Current
Volunteer
City of Richmond Parks and Recreation
02.2024 - 03.2024
Military Pay Technician
Army Aviation Association of America
01.2018 - Current
Customer Service Manager
Sav-A-Center Pharmacy
05.2010 - 09.2015
Retail Store Manager
Wet Seal Clothing Store
11.2007 - 12.2009
OSHA SAFETY CERTIFICATION
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