Summary
Overview
Work History
Education
Skills
Timeline
Generic

Medina Dapo

Irvine,CA

Summary

Client-focused project manager and people leader. Motivates teams to accomplish milestones, stay within scope, and deliver outstanding results. Skilled in understanding client needs and delivering tailored solutions that drive client satisfaction and loyalty. Looking to leverage my expertise to drive organizational growth and deliver exceptional client experiences in a new role

Overview

6
6
years of professional experience

Work History

Sr. Implementation Manager | Services Consultant

LiveRamp
10.2021 - Current
  • Led end-to-end project management using Waterfall methodology (initiation to close) for over 30 different types of technical engagements, ranging from data onboarding and activation, data connectivity, identity resolution, and analytics/measurement.
  • Completed a total of 130 implementation projects in the last 2 years, holding top closed implementation cases (15) in March of 2023, while prioritizing conflicting, ambiguous and high priority tasks to attain high efficiency, and low turnaround time for configuration and response times
  • Owned operational and product success of customers through technical support, onboarding, training and education of LiveRamp products while creating customer configurations from standard to complex workflows and maintaining 4.9 CSAT score.
  • Analyzed CSAT processes and implementation completion times to drive forward increases of CSAT survey response rates by 20% through project planning and contributed to improving and structuring implementation process with use of tableau dashboards.
  • Led end-to-end project management for Enterprise accounts, overseeing Customer Product Implementation, Education and Training, System Configuration, and QA.
  • Subject Matter Expert (SME) in Identity Resolution, Integrations and Privacy-Focused solutions, utilizing skills in Data Integration, API proficiency, and technical problem-solving skills.
  • Provided strategic consulting for data optimization, audience segmentation, activation/targeting, measurement, and modeling while adhering to data privacy and compliance requirements.
  • Identified and improved existing processes and tooling(JIRA, Smartsheets and Tableau) through documentation, product enhancement requests, and by analyzing data sets of workflows while driving forward timelines and success metrics resulting in decreased time to live, higher CSATs, and overall customer satisfaction..
  • Collaborated effectively with engineering, product, customer success and operations to assess cross-partner value, scope of effort, usability, and priority of product features while providing standard or custom solutions to domestic and international clients.


Implementation Manager

LiveRamp
04.2019 - 10.2021

Product Data Operations Contractor

Facebook Via Vaco
06.2017 - 03.2019
  • Managed multiple high priority projects through queues, Excel and other programs throughout the media operations department to improve functionality and accuracy of Facebook internal tools while analyzing accuracy with SQL and improving team utilization rate.
  • Communicated with cross-functional teams involving project managers, UX researchers, and engineers on new and reoccurring trends to ensure continual improvement of user experience by enhancing existing products.
  • Conducted extensive research on substantial Facebook data sets using Excel in order to provide accurate and reliable information and gain user trust with authenticity
  • Updated and reformatted 2,000 data entries on Excel resulting in improved information accuracy.
  • Evaluated content based on quality and enhanced user experience.
  • Tracked and identified trends while suggesting enhancements to both challenge and refine company's product offerings which resulted in policy escalations and product improvements.

Education

Bachelor of Science - Business Administration - Management Information Systems

San Jose State University
San Jose, CA
06.2017

Associate of Science - Business Administration

De Anza College
Cupertino, CA
05.2014

Skills

  • Full Project Management Lifecycle
  • Waterfall and Agile Methodologies
  • Risk Management
  • Communication Skills
  • Stakeholder Collaboration
  • Cross-functional Collaboration
  • Project Management
  • Problem Solving
  • Process Improvement
  • Workflow Optimization
  • Onboarding and Training
  • Mentoring and Coaching
  • Customer Experience and Customer
    Satisfaction
  • Technical Presentations
  • Project Documentation
  • Solution Implementation
  • Client Relationships

Timeline

Sr. Implementation Manager | Services Consultant

LiveRamp
10.2021 - Current

Implementation Manager

LiveRamp
04.2019 - 10.2021

Product Data Operations Contractor

Facebook Via Vaco
06.2017 - 03.2019

Bachelor of Science - Business Administration - Management Information Systems

San Jose State University

Associate of Science - Business Administration

De Anza College

Similar Profiles

CREATE PROFILE
Medina Dapo