Medina Mccoy
Sumter
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at City Gear LLC. Skilled in staff leadership, inventory control, and implementing innovative sales techniques. Excelled in mentoring employees and managing accounts, significantly reducing turnover rates. Achieves results through effective problem-solving and quality management.
Overview
7
7
years of professional experience
Work History
Manager in Training
City Gear LLC
07.2024 - Current
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Handled day-to-day customer or client questions via telephone or email.
Shift Manager
Rue 21
06.2022 - 04.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Customer Service Representative
SYKES
05.2021 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Sales Representative
Red Ventures
01.2020 - 11.2020
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Shift Manager
Cookout
05.2018 - 05.2019
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Diploma -
Sumter High School
Sumter, SC06.2019
Skills
- Staff leadership
- Account management
- Technical skills
- Quality management
- Innovation skills
- Staff supervision
- Inventory control
- Customer service
- Sales techniques
- Employee mentoring
- Schedule management
Timeline
Manager in Training
City Gear LLC
07.2024 - Current
Shift Manager
Rue 21
06.2022 - 04.2024
Customer Service Representative
SYKES
05.2021 - 02.2022
Sales Representative
Red Ventures
01.2020 - 11.2020
Shift Manager
Cookout
05.2018 - 05.2019
Diploma -
Sumter High School
Similar Profiles
GKayla WilliamsGKayla Williams
Sales Associate at City Gear LLCSales Associate at City Gear LLC
Daivon SmithDaivon Smith
Sales Associate at City Gear LLCSales Associate at City Gear LLC
Kaniya JonesKaniya Jones
Manger at City Gear LLCManger at City Gear LLC