Medina Omerovic
Chandler,AZ
Summary
Professional claims specialist prepared for leadership roles in insurance industry. Proven ability to oversee complex claims processes, enhance team performance, and drive successful outcomes. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, process optimization, and strategic planning, with reliable and flexible approach to changing needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Litigation Paralegal
Wade & Nysather P.C.
04.2022 - Current
- Demonstrated exceptional legal writing skills by creating persuasive summaries of complex case materials for attorney review and decision-making purposes.
- Enhanced team collaboration by coordinating efforts among attorneys, paralegals, expert witnesses, and support staff throughout the litigation process.
- Facilitated cost savings by effectively utilizing technology tools such as document management systems and e-filing platforms to streamline procedures.
- Increased favorable outcomes by drafting persuasive pleadings, motions, briefs, and other legal documents for court submission.
Legal Secretary
State Farm
04.2016 - 03.2022
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
Claim Specialist
State Farm
08.2013 - 04.2016
- Investigated new claims by reviewing first reports of loss and supporting materials, determined the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss
- Managed an inventory of property/casualty claims, evaluated compensability/liability and losses, and negotiated settlements within prescribed limits
Student Specialist
TesTeachers
08.2012 - 11.2014
- Provided students with career planning, academic advising, assistance with registration for insurance designation exams
Emergency Dispatcher
Tempe Police
11.2012 - 06.2013
- Received, prioritized, and handled multiple, simultaneous emergency and administrative phone calls for assistance, such as but not limited to, car accidents, towed cars, barking dogs, domestic abuse, etc
Agent Staff
American Family Insurance
08.2009 - 08.2011
- Provide prompt, accurate, and friendly customer service
- Service included responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification
Education
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
Tempe, AZ05-2010
Skills
- Team collaboration
- Court filing procedures
- Professionalism and ethics
- Continuous learning mindset
- Legal research proficiency
- Project management expertise
Certification
- Emergency Medical Technician, 08/01/14
- Insurance Producer (Property & Casualty & Life/Health), 08/01/09
Timeline
Senior Litigation Paralegal
Wade & Nysather P.C.
04.2022 - Current
Legal Secretary
State Farm
04.2016 - 03.2022
Claim Specialist
State Farm
08.2013 - 04.2016
Emergency Dispatcher
Tempe Police
11.2012 - 06.2013
Student Specialist
TesTeachers
08.2012 - 11.2014
Agent Staff
American Family Insurance
08.2009 - 08.2011
- Emergency Medical Technician, 08/01/14
- Insurance Producer (Property & Casualty & Life/Health), 08/01/09
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
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