Medina Priscilla
Customer Service And Sales
Clovis,CA
Summary
Dynamic customer service professional with a proven track record at Aetna, excelling in complaint resolution and member engagement. Recognized for enhancing customer satisfaction through effective conflict resolution and personalized support. Skilled in cash handling and inventory management, consistently fostering positive relationships and exceeding service standards.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
TJMAXX
10.2021 - Current
- Provided exceptional customer service by promptly addressing inquiries, resulting in increased customer satisfaction and loyalty.
- Handled cash transactions efficiently, ensuring accurate cash register operations and minimizing discrepancies.
- Assisted in maintaining a clean and organized sales floor, contributing to a positive shopping environment for customers.
- Collaborated with team members to restock merchandise and manage inventory, supporting seamless store operations.
- Actively resolved customer complaints by providing prompt solutions, fostering a trusting relationship with clientele.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed refunds and exchanges in accordance with company policy.
- Enhanced store security by identifying and reporting suspicious activities.
- Learned duties for various positions and provided backup at key times.
Customer Service Representative Health Concierge
Aetna
09.2014 - 01.2019
- Provided personalized health guidance and coordinated care solutions, enhancing member satisfaction and health outcomes.
- Resolved complex member inquiries by utilizing healthcare systems, ensuring prompt and accurate responses to needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted comprehensive assessments of member needs, facilitating tailored health plans and resources for optimal care.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided personalized health concierge services to members, enhancing their engagement with healthcare resources and improving satisfaction levels.
- Actively participated in team meetings to share best practices and contribute to continuous improvement initiatives within the department.
- Resolved conflicts and addressed concerns promptly, fostering a positive environment for patients and staff alike.
- Assisted patients in navigating complex insurance processes, alleviating stress and promoting financial wellbeing.
- Resolved problems related to benefits, eligibility and claims.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Engaged with patients to provide critical information.
- Maintained full and current understanding of available plans, products and services.
- Provided information such as copay and premium details, pre-approval procedures and available products.
Education
Associate of Science - Business
Fresno City College
Fresno, CA06-1989
Skills
Customer service
Cash handling
Complaint resolution
Inventory management
Product knowledge
Member engagement
Conflict resolution
Guest services
Patience and composure
Adaptability and flexibility
Customer satisfaction
Customer focus
Time management
Reliability and punctuality
Attention to detail
Merchandise restocking
Cash handling expertise
Customer inquiries
Timeline
Customer Service Cashier
TJMAXX
10.2021 - Current
Customer Service Representative Health Concierge
Aetna
09.2014 - 01.2019
Associate of Science - Business
Fresno City College