Medina Vinson
Forest Hills,USA
Summary
Dynamic professional with a proven track record at Sofia Bros. Storage, enhancing customer base by 20% through exceptional customer service and sales acumen. Expert in office administration and adept at multitasking, I bring meticulous organization and a typing speed of 60 wpm to efficiently manage office demands and client relations.
Overview
24
24
years of professional experience
Work History
Receptionist / Salesperson
Sofia Bros. Storage
New York, NY
01.2007 - Current
- Manage storage inquiries regarding 4 different locations daily
- Provide customer service solutions regarding storage space, moving supplies and select accounting issues
- Frequently help increase customer base for the company’s growth and the bottom-line by 20%
- Regularly update customer accounts with personal and financial information
- Responsible for sale and rental of storage supplies
- Process account payments for several locations
- Prepare daily sales accounting report
- Create and file various documents for internal and outer office use
- Accurately guide potential and current customers to storage options best suited to their needs
- Screen and direct all phone calls to appropriate personnel
MetroCard Customer Service Specialist
New York City Transit Authority
New York, NY
01.2005 - 01.2007
- Sorted, investigated and resolved individual customer claims regarding MetroCards
- Determined customer’s eligibility for refunds
- Updated customer MetroCard refunds on MTA’s computer system
- Supported other Customer Service Specialists to resolve outstanding claims
- Completed and closed out MetroCard claim batches within a timely manner
Administrative Support
Kelly Services
New York, NY
01.2003 - 01.2005
- Provided office support to several companies
- Created documents for internal and external office use
- Efficiently responded to telephone inquiries
Receptionist
Dynamex
New York, NY
01.2001 - 01.2003
- Answered, screened and referred all telephone calls to appropriate personnel
- Accepted and distributed all deliveries to appropriate personnel in a timely manner
Administrative Support
Adecco Staffing Services
New York, NY
01.2001 - 01.2003
- Collaborated with coordinating company conferences
- Processed data entry
- Maintained intricate filing system
- Answered, screened and referred all telephone calls to appropriate personnel
Education
A.A. - Business Administration
Borough of Manhattan Community College
New York, NYSkills
- Microsoft Word and Windows
- Typing speed is 60 wpm
- Office management
- Office administration
- Customer/Client relations
- Multitasking and prioritization
- Multi-line telephone systems
- Meticulous and organized
Timeline
Receptionist / Salesperson
Sofia Bros. Storage
01.2007 - Current
MetroCard Customer Service Specialist
New York City Transit Authority
01.2005 - 01.2007
Administrative Support
Kelly Services
01.2003 - 01.2005
Receptionist
Dynamex
01.2001 - 01.2003
Administrative Support
Adecco Staffing Services
01.2001 - 01.2003
A.A. - Business Administration
Borough of Manhattan Community College
Similar Profiles
Konstantin PramatarovKonstantin Pramatarov
Head of OTC EU at BIC Services SofiaHead of OTC EU at BIC Services Sofia
Svetla ValchevaSvetla Valcheva
Financial Analyst at Vizex Investments Ltd., Sofia, BulgariaFinancial Analyst at Vizex Investments Ltd., Sofia, Bulgaria
Liliana Di PiazzaLiliana Di Piazza
UTIC at "Ospedali riuniti Villa Sofia-Cervello"UTIC at "Ospedali riuniti Villa Sofia-Cervello"