Medino Plumacher
ALTAMONTE SPG,FL
Summary
Proficient operations leader known for implementing customer service protocols that enhance retention. Experienced in analyzing feedback to drive strategic improvements, ensuring optimal resource allocation and client satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner/Operator
Dino,s Mobile Services
03.2007 - Current
- Managed daily operations of mobile service units, ensuring timely and efficient service delivery.
- Oversaw scheduling and logistics for service appointments, optimizing resource allocation.
- Developed and implemented customer service protocols, enhancing client satisfaction and retention.
- Trained and mentored new staff on operational procedures and safety standards.
- Conducted regular quality control checks to maintain high service standards across all operations.
- Fostered relationships with suppliers to negotiate favorable terms and improve service offerings.
- Analyzed customer feedback to identify areas for improvement and drive strategic enhancements in services offered.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
Education
High School Diploma -
Caribean High School
Ponce,PR05-1981
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Operations oversight
- Negotiation
- Inventory management
Accomplishments
- Supervised team of 2 staff members.
Certification
- Certified technician, Dino,s Mobile Services - 19 years
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Owner/Operator
Dino,s Mobile Services
03.2007 - Current
High School Diploma -
Caribean High School