Medjyne Alphonse
North Wales,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Personal Care Assistant
Elm Terrace Gardens
Landsdale , PA
06.2021 - 04.2023
- Monitored and assisted residents through individual service plans.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Human Resources
Elwood Staffing
Park City , PA
08.2020 - 10.2021
- Answered high volume of phone calls and email inquiries.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Took notes and dictation at meetings.
- Filed paperwork and organized computer-based information.
- Handled incoming and outgoing mail, email and faxes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Updated and maintained confidential databases and records.
- Led staff and vendors in providing high level of service for owner and guests.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Volunteered to help with special projects of varying degrees of complexity.
General Warehouse Worker
Berks And Beyond
Lancaster, PA
01.2020 - 06.2020
- Received and processed warehouse orders using handheld scanner.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Quickly prepared orders for delivery by picking from shelves, packing in boxes and attaching shipping labels.
- Operated RF scanners to track merchandise and verify contents of containers.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Receptionist
West’s Office
Queens, NY
05.2016 - 11.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
Sales Associate
Unique Thrift Store
Queens, NY
07.2015 - 02.2019
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Trained new employees on customer service, money handling and organizing strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Nursing - Nursing
Landsdale School of Business
North Wales, PA 09.2022 - Current
High School Diploma - General Studies
Benjamin N Cardozo High School
Bayside, NY 09.2011 - 06.2015
Associate Degree In Nursing - Nursing
Queensborough Community College of The City University of New York
Oakland Gardens, NY 08.2015 - 02.2016
Skills
Medication Administration
Patient Assessments
Direct Patient Care
Tactful communication
Flexible schedule and availability
Verbal and written communication skills
Client rapport
Case management
Progress documentation
Certification
PCA - Personal Care Aide
Timeline
Nursing - Nursing
Landsdale School of Business
09.2022 - Current
PCA - Personal Care Aide
07-2021
Personal Care Assistant
Elm Terrace Gardens
06.2021 - 04.2023
Human Resources
Elwood Staffing
08.2020 - 10.2021
General Warehouse Worker
Berks And Beyond
01.2020 - 06.2020
Receptionist
West’s Office
05.2016 - 11.2019
Associate Degree In Nursing - Nursing
Queensborough Community College of The City University of New York
08.2015 - 02.2016
Sales Associate
Unique Thrift Store
07.2015 - 02.2019
High School Diploma - General Studies
Benjamin N Cardozo High School
09.2011 - 06.2015