Medrano G'Anquil
Orlando,FL
Summary
Enthusiastic administrative professional experienced in process management and offering great verbal and writing skills. Energetic and passionate with a desire to provide a high level of support to customers, peers, and management.
Overview
11
11
years of professional experience
Work History
Customer Service Chat Representative
Home Depot
Orlando, FL
12.2021 - Current
- Responded to multiple customer inquiries at a time through chat in a timely and accurate manner.
- Provided customers with product and service information.
- Created detailed records of customer interactions and transactions.
- Upsold additional products when appropriate.
- Assisted with placement of orders, refunds, or exchanges.
- Reviewed customer feedback on surveys to identify areas for improvement in customer service processes.
Customer Service Representative
SoftTouch LLC/ Thrive Skilled Pediatric Care
Marietta, GA
01.2019 - 10.2021
- Maximized office efficiency by answering more than 40 incoming
calls per day to provide office information and transfer calls to
desired personal. - Performed insurance verification, pre-certification and
pre-authorization. - Addressed and responded to staff and client inquiries regarding
CPT and diagnosis codes. - Reviewed and abstracted relevant clinical data from electronic
medical records to select appropriate code for procedures. - Applied HIPAA Privacy and Security Regulations while handling
patient information.
• Documented and filed patient data and medical records
Contacted insurance providers to verify correct insurance
information and obtain authorization for proper billing codes.
Customer Support Specialist
Keystone Automotive
AUSTELL, GA
11.2016 - 01.2019
- Signed for packages, recorded all deliveries and distributed to inter-company personnel.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
- Accurately documented package information by completing associated paperwork, attaching labels and running barcodes using RF scan guns.
- Received, processed and reshelved returned products to facilitate accurate inventory.
Administrative Assistant
Elkay Plastics Inc
AUSTELL, GA
10.2015 - 11.2016
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes
- Greeted all guests with positive demeanor and asked open-ended questions to determine requirements
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
Cashier
Zaxby's
Austell, GA
01.2013 - 09.2015
- Completed opening, closing and shift change tasks to promote store efficiency.
- Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
- Prepared items according to written or verbal orders, working on several different orders simultaneously.
- Accepted payments and made change to process transactions.
Education
High School Diploma -
South Cobb High School
05.2014
Skills
- MS Office
- 50 WPM
- Billing codes
- Data entry
- Customer service
- Administrative support
- AS/400
- Salesforce CRM
- HIPAA Compliance
- ICD-9 coding experience
Timeline
Customer Service Chat Representative
Home Depot
12.2021 - Current
Customer Service Representative
SoftTouch LLC/ Thrive Skilled Pediatric Care
01.2019 - 10.2021
Customer Support Specialist
Keystone Automotive
11.2016 - 01.2019
Administrative Assistant
Elkay Plastics Inc
10.2015 - 11.2016
Cashier
Zaxby's
01.2013 - 09.2015
High School Diploma -
South Cobb High School