Mee Gray
Hospitality Specialist
Leander,TX
Summary
Attentive hospitality specialist with honed skills in customer relations and problem-solving. Effective management of high call volumes through excellent multitasking and prioritization abilities. Proficient in conversing easily with individuals from diverse backgrounds, delivering industry-leading service. Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance.
Overview
21
21
years of professional experience
Work History
Consultant
Restaurant / Property Consultant
03.2020 - 04.2024
- Implemented changes to organizational structure to maximize efficiency
- Developed successful solutions tailored to clients' specific needs
- Devised processes and procedures to streamline operations
- Reviewed and revised sustainability proposals or policies
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Owner/Operator
Roots
02.2017 - 12.2019
- Established strong relationships with vendors and suppliers to ensure timely delivery of products and services
- Hired skilled personnel to handle challenges and obligations of business
- Managed the daily operations related to customer service, inventory management, and marketing
- Trained and motivated employees to perform daily business functions.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
Managing Partner
Farmburger
10.2009 - 12.2016
- Managed the daily operations related to customer service, inventory management, and marketing
- Oversaw staff by hiring and terminating, creating schedules, and tracking payroll
- Established and maintained business relationships with local suppliers
- Defined strategic plans and kept business on track to meet objectives
- Built from original store to 12 store fronts in 4 states
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
General Manager
Concentrics Hospitality
03.2003 - 09.2009
- Established employee development plan, setting clear expectations for team members
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
- Monitored store performance and identified opportunities for improvement
- Personnel Management
- Client Rapport-Building
- Attention to Detail
- Team Leadership
- Property Management
- Hospitality and Accommodation
Skills
- Excel
- Word
- Client relationships
- Problem-solving
- Integrity and honesty
- Staff management
- Quality assurance
- Team collaboration
- Time management
- Continuous improvement
- Hospitality and Accommodation
- Property Management
- Client Rapport-Building
- Personnel Management
Timeline
Consultant
Restaurant / Property Consultant
03.2020 - 04.2024
Owner/Operator
Roots
02.2017 - 12.2019
Managing Partner
Farmburger
10.2009 - 12.2016
General Manager
Concentrics Hospitality
03.2003 - 09.2009
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