Mee Middleton
Louisville,KY
Summary
Seeking a career opportunity that is a people oriented organization and will allow me to maximize my skill and want to service and care for patients and that will help me further my knowledge and education as I pursue a career in nursing.
Overview
17
17
years of professional experience
Work History
Brand Manager, Christian Dior
Dillards Department Store
Louisville, KY
06.2024 - Current
- Monitored performance of all marketing and provided regular reports to senior management.
- Directed team focused on bolstering client communications, campaign effectiveness, and LY, MTD, WTD and YTD sales.
- Marketed products and services at fashion shows and promotional events.
- Maintained a consistent message across all channels by ensuring compliance with corporate guidelines.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Worked closely with senior leadership team in order to identify new opportunities for growth and expansion of the Christian Dior brand.
- Strengthened branding initiatives by coordinating annual events to maximize outreach.
MAC Cosmetics Brand Manager
Dillards Department Store
Louisville, KY
07.2022 - 06.2024
- Created content for social media campaigns, website copy, brochures, press releases and other marketing materials.
- Assessed performance of current campaigns against goals set at beginning of projects; adjusted strategy if needed.
- Established metrics to measure the success of each marketing activity or campaign.
- Created launch plans that included strategic objectives, tactics for execution, timelines for completion and budget allocation.
- Developed and implemented successful marketing strategies for a new brand.
- Marketed products and services at fashion shows and promotional events.
- Leveraged customer and industry trends to shape successful solutions and approaches.
- Organized trade shows and conferences to increase brand awareness in key markets.
- Worked closely with customers to determine appropriate marketing offerings and strategies for their needs.
Beauty Advisor
Dillards Department Store
Lexington, Kentucky
01.2016 - 07.2022
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Jewelry and James Avery Specialist
Dillards Department Store
Lexington, KY
01.2014 - 01.2016
- Implemented strategies to take advantage of new opportunities.
- Analyzed customer needs and recommended appropriate products or services.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Identified needs of customers promptly and efficiently.
- Monitored operations and reviewed records and metrics to understand company performance.
- Implemented process improvements to increase efficiency and reduce costs.
- Maintained accurate records of customer interactions and feedback.
- Determined consumer needs to provide products and services appealing to larger market.
- Assisted in developing strategies to increase customer satisfaction levels.
- Maintained positive working relationship with fellow staff and management.
- Participated in ongoing training and compliance activities.
- Developed and implemented specialized procedures for customer service operations.
Administrative Assistant and Events Coordinator
University Of Louisville Women's Center
Louisville, KY
01.2008 - 01.2010
- Facilitated communication between different departments within the organization.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming calls and directed callers to appropriate department or employee.
- Scheduled appointments between clients and customers and internal staff members.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained inventory of office supplies and placed orders when necessary.
- Compiled data from various sources into organized reports for review by management team.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Directed customer inquiries to appropriate department personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Education
Some College (No Degree) - Biochemistry
University of Louisville
Louisville, KYSkills
- Category growth
- Client experience management
- Margin monitoring
- Brand positioning
- Promotion development
- Growth tracking
- Advertising expertise
- Sales monitoring
- Sales strategy
- Brand-building strategies
- Target audience identification
- Communications strategy
- Sales support
- Performance monitoring
- Social media strategy
- Customer service
- Complaint handling
- High-energy attitude
- Typing proficiency
- Call center procedures
- Hospitality and accommodation
- Call management
- Team development
- Product sales
Timeline
Brand Manager, Christian Dior
Dillards Department Store
06.2024 - Current
MAC Cosmetics Brand Manager
Dillards Department Store
07.2022 - 06.2024
Beauty Advisor
Dillards Department Store
01.2016 - 07.2022
Jewelry and James Avery Specialist
Dillards Department Store
01.2014 - 01.2016
Administrative Assistant and Events Coordinator
University Of Louisville Women's Center
01.2008 - 01.2010
Some College (No Degree) - Biochemistry
University of Louisville