Meedlyne Gedeon
Lake Worth,FL
Summary
Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service. Analytical individual adept in overseeing distribution of goods and services to drive timely delivery. Experienced in implementing cost-effective shipping solutions and tracking progress of shipments. Possesses comprehensive understanding of supply chain operations and latest logistic technology. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Team Leader, Logistics
Twinstar Int
10.2020 - Current
- Contributed to overall success of the organization by applying effective leadership skills and constantly striving for excellence within our logistics department.
- Mentored new hires on best practices in logistics operations, fostering an environment conducive to professional growth and development.
- Organized and led team meetings to discuss progress, reinforce company values, and address any concerns or areas needing improvement.
- Managed diverse team, ensuring clear communication and collaboration for successful project completion.
- Fostered positive work environment through effective leadership, encouraging continuous improvement among team members.
- Collaborated with cross-functional departments to streamline workflows, resulting in improved efficiency across the organization.
- Reduced operational costs by identifying areas of improvement in resource allocation and inventory management.
- Developed comprehensive training programs for team members to enhance skill sets and improve performance.
- Monitored logistics performance and identified improvement opportunities.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Coordinated dispatching of 5 drivers to accomplish daily delivery requirements.
Customer Service Representative
UPSELL24
04.2018 - Current
- SALES, TELEMARKETING, CUSTOMER SERVICE, ESCALATION TEAM LEAD, BILLING, REFUNDS, RETURN, FAQs, Online orders and cancelations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Streamlined call center processes for improved efficiency and reduced wait times.
Customer Service Representative
Oneplantl
03.2019 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
CASHIER, SANDWHICH MAKER
JERSEY MIKES SANDWHICH
01.2017 - 07.2017
- Make sandwiches, Check out customer, Clean dining area and work station, Cook when needed to, Commercials/ advertisement.
- Lifted up to 25 pounds at once and used forklift to move heavier loads.
Delivery Driver
DOMINOS
09.2016 - 02.2017
- STOCK, CUSTOMER SERVICE, FAQs, ORDERS (ONLINE AND IN STORE), DISHES, DELIVERY DRIVER.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
RETENTION CALL AGENTS
CONVERGYS
02.2016 - 11.2016
- Tech support, Billing and mailing, Phone plan sales, Proper transfer of department help, CSM system usage.
- Supported customers by managing 100 calls per day efficiently while maintaining professionalism and upbeat tone.
INBOUND CALL ANGENT
TELEPERFORMANCE
07.2015 - 01.2016
- Inbound calls, Outbound calls, Billing and mailing, Sales, Accessories, Memberships.
- Made average of 100 outbound and inbound calls per day.
- Supported fellow agents by sharing knowledge and offering assistance during peak call periods or challenging situations.
- Implemented upselling techniques during calls, resulting in increased sales revenue for the company.
- Established rapport with callers, fostering long-term relationships and repeat business for the organization.
- Managed high call volume effectively, maintaining professional communication throughout each interaction.
Cashier
walmart
03.2015 - 06.2015
- Greeting valued customer, Reassuring pleasant shopping, Providing price check, Checking out customer, Providing correct change.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Bakery Supervisor
Walmart
09.2014 - 03.2015
- Dates and labels, Customer service, Distributing products, Keeping a friendly yet clean environment.
- Increased customer satisfaction by maintaining a clean and organized workspace.
- Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
- Conducted regular equipment maintenance checks, mitigating downtime due to malfunctions or repairs.
- Completed yearly performance reviews for bakery staff employees and instituted wage increases for exceptional work.
- Managed daily production schedules, ensuring timely completion of all orders while minimizing overtime costs.
- Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
- Evaluated employee performance, identifying areas for improvement and providing constructive feedback as needed.
- Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
Education
Medical Clinic - Medical Assistance
Everest University
Pompano Beach, FL12.2015
Medical Clinical - Medical Assistance
Sanford Brown Inst.
Fort Lauderdale, FL12.2014
Skills
- Management
- Sales
- Communication
- Excel
- Word
- PowerPoint
- Training and mentoring
- Staff Development
- Meeting facilitation
- Logistics Analysis
- Team Management
- Strategic Sourcing
- Mentoring and training
- Documentation
Accomplishments
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Affiliations
- Independent Contracting
Languages
Creole
Native or Bilingual
Timeline
Team Leader, Logistics
Twinstar Int
10.2020 - Current
Customer Service Representative
Oneplantl
03.2019 - 09.2020
Customer Service Representative
UPSELL24
04.2018 - Current
CASHIER, SANDWHICH MAKER
JERSEY MIKES SANDWHICH
01.2017 - 07.2017
Delivery Driver
DOMINOS
09.2016 - 02.2017
RETENTION CALL AGENTS
CONVERGYS
02.2016 - 11.2016
INBOUND CALL ANGENT
TELEPERFORMANCE
07.2015 - 01.2016
Cashier
walmart
03.2015 - 06.2015
Bakery Supervisor
Walmart
09.2014 - 03.2015
Medical Clinic - Medical Assistance
Everest University
Medical Clinical - Medical Assistance
Sanford Brown Inst.