Meegan Goodman
Healthcare Management
Dolgeville,NY
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee multi-specialty practices., while overseeing the day to day Operations for Primary/Specialty Care Practice. Exceptional success driving financial improvements and revenue increases for large specialty practices.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Network Practice Manager/Med Staff Recruitment
Nathan Littauer Hospital Primary/Specialty Care
04.2014 - Current
- Provided supervision and management to team of support personnel.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Oversee accounting, budgeting, and financial reporting.
- Addressed and remedied all patient or employee issues.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Med Staff recruitment: hiring process for new providers, selecting candidates who aligned with the practice's mission and values, contracts, schedules, orientation and onboarding.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Supervised team of 220+ office personnel.
Medical Assistant
Nathan Littauer Hospital Primary/Specialty Care
04.2011 - 04.2014
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the practice's commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Oriented and trained new staff on proper procedures and policies.
Direct Support Professional
Lexington Center
06.2002 - 03.2011
- Enhanced individual care by developing personalized support plans for clients with intellectual and developmental disabilities.
- Improved staff performance by providing consistent training and ongoing supervision to direct support professionals.
- Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
- Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
- Managed caseloads efficiently while maintaining accurate records in compliance with state regulations and agency policies.
- Advocated for client needs during service planning meetings, ensuring resources were allocated appropriately to foster growth and development.
- Conducted regular performance evaluations for direct support professionals to identify areas of improvement and guide professional development.
- Fostered a positive work environment by supporting team members, recognizing achievements, and addressing conflicts in a timely manner.
- Served as a role model for staff in demonstrating compassionate care practices that prioritize respect for each individual''s dignity and rights.
Education
Business/Healthcare Administration - Healthcare
Utica School of Commerce
Utica, NY05.2003
Skills
Business Administration
Medical Personnel Recruitment
Teamwork and Collaboration
Schedule Management
Workflow Planning
Staff Management
Operations/Practice Management
Budget Oversight
Organizational and Time Management
Process Implementation
Interpersonal Skills
Multitasking
Excellent Work Ethics
Certification
- CMPE
Memberships
National MGMA
NYS MGMA
Timeline
Network Practice Manager/Med Staff Recruitment
Nathan Littauer Hospital Primary/Specialty Care
04.2014 - Current
Medical Assistant
Nathan Littauer Hospital Primary/Specialty Care
04.2011 - 04.2014
Direct Support Professional
Lexington Center
06.2002 - 03.2011
Business/Healthcare Administration - Healthcare
Utica School of Commerce
- CMPE
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