Meegan Stodola
Mapleton
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
27
27
years of professional experience
Work History
Customer Care Representative
Revival Animal Health, LLC
Orange City, IA
08.2015 - 04.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided detailed product information to assist customers in making informed purchasing decisions.
- Managed order processing and ensured timely fulfillment of customer requests.
- Trained new team members on customer service protocols and system navigation.
- Assisted customers with return and refund requests, ensuring accurate processing and a positive customer experience.
- Developed training materials that improved team performance and service consistency.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Library Assistant
Fisher-Whiting Memorial Library
Mapleton, IA
01.1999 - 08.2013
- Assisted patrons in locating and utilizing library resources efficiently.
- Organized and maintained library collections to enhance accessibility.
- Conducted routine inventory checks to ensure accurate cataloging of materials.
- Provided support for community programs, fostering engagement and participation.
- Facilitated interlibrary loans using SILO
Administrative Office Assistant
Northwest Iowa Library Services
Sioux City, IA
05.2001 - 08.2008
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Ran and organized various reports, ensuring accurate and timely information for task completion.
- Ran and organized various reports, ensuring accurate and timely information for task completion.
- Facilitated interlibrary loans using SILO and OCLC
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
Education
Associate of Science - Business Management
Western Iowa Tech Community College
Sioux City, IA05-2019
Associate of Science - Administrative Office Assistant
Western Iowa Tech Community College
Sioux City, IA01-2002
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Payment processing
- Customer relations
- First call resolution
- Product knowledge
- Order processing
Accomplishments
- Completed a course in Time Management and Delegation through Western Iowa Tech Community College
- Completed courses in Excel
- I have worked as a Certified Pharmacy Technician and have great attention to detail and trained in many different computer systems
- I have volunteered my time not only at the Fisher Whiting Memorial Library helping to set up new computer systems but also at the Whiting Public Library when they have been short staffed
- I have also helped and worked in the office at MVAO-COU schools
Timeline
Customer Care Representative
Revival Animal Health, LLC
08.2015 - 04.2026
Administrative Office Assistant
Northwest Iowa Library Services
05.2001 - 08.2008
Library Assistant
Fisher-Whiting Memorial Library
01.1999 - 08.2013
Associate of Science - Business Management
Western Iowa Tech Community College
Associate of Science - Administrative Office Assistant
Western Iowa Tech Community College