Meegan Williamson
Myrtle Beach,SC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
33
33
years of professional experience
Work History
Operations Agent
Southwest Airlines
10.2000 - 02.2025
- Provided friendly service to and maintained positive relationships with all internal and external Customers
- Worked in a cooperative spirit to ensure the success of the Company
- Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
- Worked in airport operation office, gate area, jetways and air freight facilities
- Opened and closed the stations, advising Dispatch of same
- Handled Station AMS and radio communications traffic as needed
- Coordinates loading and unloading of aircraft by monitoring ramp activities
- Answered station operations' telephones
- Advised Gate Agents when boarding will begin
- Prepared dispatch release forms and collected weather reports from Ops Suite for the Crew
- Arranged for fueling of aircraft as required
- Prepared weight and balance forms for pilots
- Advised Dispatch, FLIFO (Flight Information Operations) and Stations of flight departures / arrivals
- Closed out flights; filed and maintained accurate flight papers. Ascertained that aircraft are properly cleaned and provisioned prior to departure
- Coordinated special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
- Operated boarding bridge, coordinated boarding and deplaning Customers
- Worked with Gate Agents in expediting the check-in process, collected boarding passes and/or electronic boarding data, and verified boarding counts
- Checks baggage, when necessary. Uses jetbridge stairs frequently to carry items from jetbridge to ramp
- Submitted irregularity reports as required. Checked cargo on hand to see that it is properly logged and accounted for. Checked that all board mail and Company material is dispatched and sent to indicated Stations
- Received, referred, or made paging calls and made paging announcements, as appropriate. Kept other station personnel advised of flight movements, weather conditions, and irregular operations
- Prepared statistical reports to record information from trip papers. Operated equipment for flight information display systems and updated system when operationally necessary
- Responsible for ground security and assuring operations follow security procedures
Team Relations Leader
Target
05.1995 - 07.2000
- Worked with your other store leaders to anticipate and address specific talent and staffing needs for each area of the business; this includes understanding guests’ needs and ensuring the right mix of experience, selling capabilities and product enthusiasm to deliver the right experience
- Executed intentional recruiting efforts to help store leaders find and hire talent with the right skills and experiences to best serve their guest
- Supported the training needs of the store's sales force and advocated for continuous learning
- Oversaw scheduling systems and payroll practices for the store team members
- Acted with an open door policy by listening to team members and collaborating with appropriate leaders to take action as needed
- Delivered on all Human Resources operational and cyclical programs
- Demonstrated a culture of ethical conduct, safety and compliance
- Opened and Closed the store as needed, as well as stepping in to help in the overall running of the store
Clerical Team Lead
Target
06.1993 - 05.1995
- Worked closely with the Team Relations Leader in all aspects of the hiring process
- Was responsible for generating schedules for each department, while working closely with department leads to ensure specific staffing needs were met.
- Ensured weekly payroll was processed correctly
- Used appropriate software programs for creating schedules, running payroll, creating reports and everyday clerical situations
- Assisted in store operations as needed, including cashiering, sales floor help, customer service desk, answering phones and attending the fitting rooms.
Cashier
Target
06.1992 - 06.1993
- Created a hopital environment by welcoming and thanking all cutomers
- Accurately handled all cash register operations
- Handled returns and exchanges
- Regular housekeeping of the check out lanes to maintain a presentable appearance
- Helped in other areas of store operations as needed
Education
High School Diploma -
John F. Kennedy High School
Richmond, CA06-1992
Skills
- Operational efficiency
- Scheduling coordination
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Attention to detail
- Problem-solving abilities
- Reliability
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Task prioritization
Timeline
Operations Agent
Southwest Airlines
10.2000 - 02.2025
Team Relations Leader
Target
05.1995 - 07.2000
Clerical Team Lead
Target
06.1993 - 05.1995
Cashier
Target
06.1992 - 06.1993
High School Diploma -
John F. Kennedy High School
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