Meejo Kim
Social Work
El Paso,TX
Summary
Dynamic and compassionate Medical Support Assistant with a proven track record at a Federal Government Agency, excelling in client advocacy and maintaining confidentiality. Skilled in managing sensitive information and enhancing patient satisfaction through effective communication and scheduling. Multicultural competence and professional ethics drive my commitment to delivering exceptional service in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Medical Support Assistant (OA)
Federal Government Agency
01.2024 - 08.2025
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
Library Technician
Army MWR
03.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
English as a Second Language Teacher
Avalon Langcon English Academy
02.2018 - 05.2018
- Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
- Increased student confidence through regular feedback and personalized instruction.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Educated students in basics of English grammar and conversational speaking.
Administrative Assistant
Yong In University
03.2017 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Master of Social Work - Social Work
Liberty University
Lynchburg, VABachelor of Arts - Chinese Studies
Yong In University
03-2017
Skills
- Multicultural competence
- Client advocacy
- Professional ethics
- Life skills development
Timeline
Medical Support Assistant (OA)
Federal Government Agency
01.2024 - 08.2025
Library Technician
Army MWR
03.2023 - 01.2024
English as a Second Language Teacher
Avalon Langcon English Academy
02.2018 - 05.2018
Administrative Assistant
Yong In University
03.2017 - 01.2018
Master of Social Work - Social Work
Liberty University
Bachelor of Arts - Chinese Studies
Yong In University