Meeka Deese
Monroe,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
31
31
years of professional experience
Work History
Customer Service Specialist
AppleOne-Union County Water
Monroe , NC
11.2023 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Responded to customer emails with accurate product and service information.
- Conferred with customers by telephone or in person to provide information about products or services.
- Resolved customer inquiries, questions and concerns to consistently offer quality service.
- Answer inbound calls, chats and emails to facilitate customer service.
General Merchandise Expert
Target
Monroe, NC
04.2022 - 11.2023
- Compared merchandise invoices to items actually received.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Developed promotional strategies aimed at increasing sales volume across different departments.
- Created product displays to maximize visibility of inventory for customers.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Provided customer service support by answering inquiries regarding products and services offered at the store.
- Performed price changes according to corporate guidelines without errors.
- Read orders to verify attributes and quantities of merchandise.
- Conducted regular stock counts to ensure accurate inventory records.
- Organized backroom area according to company standards for easy access to inventory items.
- Trained new team members on proper merchandising techniques and procedures.
- Assisted customers in selecting merchandise based on their individual needs and preferences.
- Provided excellent service and attention to customers when face-to-face.
Former Customer Service Manager
Food Lion
Monroe, NC
01.1993 - 03.2022
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Maintained a high level of professionalism while interacting with customers via phone.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Analyzed customer feedback data to identify areas for improvement in products or services offered.
- Troubleshot shortages and overages to support quality control efforts.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
- Answered incoming customer inquiries regarding products.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
Education
High School Diploma -
Sunset Park Christian School
Monroe, NC06.1995
Timeline
Customer Service Specialist
AppleOne-Union County Water
11.2023 - Current
General Merchandise Expert
Target
04.2022 - 11.2023
Former Customer Service Manager
Food Lion
01.1993 - 03.2022
High School Diploma -
Sunset Park Christian School
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