Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
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Meeka Ingram

Flight Attendant
Washington,DC

Summary

Experienced and charismatic flight attendant skilled in delivering exceptional customer service, ensuring passenger safety, and leading cabin crews with a calm, decisive approach. Adept at resolving conflicts and fostering a positive in-flight atmosphere while maintaining FAA compliance and safety protocols. Recognized for strong leadership, efficient time management, and exceptional service, with a proven track record of enhancing the passenger experience.

Overview

11
11
years of professional experience
8
8
years of post-secondary education
8
8
Certifications

Work History

Flight Attendant

PSA Airlines
Washington , DC
1 2024 - Current
  • FAA Compliance: Ensured 100% adherence to FAA regulations by performing pre-flight safety checks, enforcing seatbelt use, and maintaining passenger safety protocols, contributing to a flawless safety record over hundreds of flights.
  • Safety and Security: Trained in emergency evacuations, fire containment, and conflict resolution. Actively monitored the cabin for security threats, responding to incidents with a positive success rate in swiftly resolving concerns.
  • Medical Training: Trained in CPR, AED, and first aid, providing critical support during in-flight medical emergencies, aiding in the care of medical incidents with a focus on passenger well-being.
  • Exceptional Service: Consistently delivered top-tier customer service to thousands of passengers, responding to requests promptly and ensuring a comfortable flight experience, resulting in high passenger satisfaction scores.
  • "Nonstop Thanks" Recognition: Earned "Nonstop Thanks" recognition multiple times, reflecting consistently high performance and a proven commitment to exceeding passenger expectations and contributing to a positive flight environment.

Consultant and Client Advisor

Independent Contractor
Remote , DC
10.2020 - Current
  • Delivered personalized consulting and coaching clients, helping them resolve both personal and professional challenges with a 95% success rate in client goal achievement.
  • Utilized empathetic communication and active listening, resulting in 98% of clients reporting high satisfaction and feeling well-supported throughout their coaching experience.
  • Applied critical thinking and problem-solving techniques to guide clients, with 90% of clients successfully reaching or exceeding their set objectives within six months.
  • Conducted in-depth research for over 100 client sessions, contributing to writing projects that boosted client success rates by 25% and enhanced the overall coaching process.
  • Consistently provided top-tier service, reflected in a 97% client retention rate and glowing feedback, aligning with high industry standards for professionalism and customer care.

Guest Services Supervisor

AC Hotel by Marriott
Greenville , SC
02.2022 - 04.2023
  • Streamlined front desk operations by implementing efficient workflows and ensuring that all team members were well-equipped to handle peak periods.
  • Managed, trained, and motivated the front desk staff of 10, fostering a team environment focused on excellent service delivery. Monitored team performance, offering support and coaching to meet hotel standards and enhance the guest experience.
  • Collaborated with hotel management to optimize occupancy rates, upsell rooms and services, and support revenue generation. Reviewed booking data and collaborated with other departments to manage room inventory and availability.

Patient Services Supervisor

Sonoran University of Health Sciences
Tempe , Arizona
06.2017 - 09.2020

Managed front desk operations, including patient intake, record-keeping, and insurance verification, maintaining 100% compliance with HIPAA standards and achieving a 98% accuracy rate in documentation.

Oversaw appointment scheduling and patient flow for over 300 monthly visits, ensuring efficient clinic operations and addressing patient inquiries, resulting in a 95% patient satisfaction rate.

Facilitated seamless coordination between departments and naturopathic providers, improving patient care efficiency and reducing scheduling errors by 80%.

  • Led and trained a team of 25+ staff members, fostering a professional and empathetic environment, leading to a 90% improvement in staff performance and teamwork which boosted moral.

Office Manager

Center for Natural Medicine
Phoenix , Arizona
11.2014 - 08.2016
  • Confidentiality Management: Handled sensitive company documents and personnel records for over 200 patients with 100% compliance to confidentiality protocols, ensuring no data breaches or security violations.
  • Inventory Management: Conducted monthly inventory assessments, maintaining optimal stock levels and reducing supply shortages by 15% through proactive ordering and tracking.
  • Vendor Relations and Contract Negotiation: Managed vendor relationships and negotiated contracts, achieving 10% cost savings while maintaining high-quality services, resulting in a 95% vendor satisfaction rate.

Overnight Manager

Firesky Resort & Spa, A Kimpton Hotel
Scottsdale , Arizona
04.2013 - 01.2016
  • Oversaw guest services, security, housekeeping, and maintenance during night shifts, ensuring seamless operations and adherence to hotel standards.
  • Managed nightly reports and financial transactions with 98% accuracy, ensuring smooth handovers to daytime managers.
  • Resolved guest inquiries and issues promptly, maintaining a 95% guest satisfaction rate for overnight services.
  • Award-Winning Leadership: Recognized as Employee of the Year for outstanding performance, leadership, and commitment to delivering exceptional service, driving team success and guest satisfaction.

Education

Bachelor of Science in Health Psychology -

University of The People
Pasadena, CA
11.2020 - Current

Associate of Science in Health Sciences -

University of The People
Pasadena, CA
11.2020 - 05.2023

Associate of Occupational Studies in Transformational Psychology -

Southwest Institute of Healing Arts
Tempe, AZ
09.2015 - 05.2017

Skills

Charismatic Communication

Efficient Time Management

Positive Problem Solving

Attention to Detail

Discretion and Professionalism

Flexibility & Adaptability

Conflict Resolution

Interpersonal communications

Cultural Awareness

Certification

Certicate in Public Health and Health Service awarded September 2023

Volunteer Experience

Crisis Text Line, Remote, Crisis Counselor, 08/01/23

Timeline

Guest Services Supervisor

AC Hotel by Marriott
02.2022 - 04.2023

Bachelor of Science in Health Psychology -

University of The People
11.2020 - Current

Associate of Science in Health Sciences -

University of The People
11.2020 - 05.2023

Consultant and Client Advisor

Independent Contractor
10.2020 - Current

Patient Services Supervisor

Sonoran University of Health Sciences
06.2017 - 09.2020

Associate of Occupational Studies in Transformational Psychology -

Southwest Institute of Healing Arts
09.2015 - 05.2017

Office Manager

Center for Natural Medicine
11.2014 - 08.2016

Overnight Manager

Firesky Resort & Spa, A Kimpton Hotel
04.2013 - 01.2016

Flight Attendant

PSA Airlines
1 2024 - Current
Certicate in Public Health and Health Service awarded September 2023
Certicate in Epidemiology awarded September 2023
Undergrad Certicate in Human Biology awarded November 2022
Undergrad Certicate in Behavioral Health awarded February 2023
Certicate of completion Hypnotherapy Program
Certicate of completion Holistic Nutrition Specialist
Certicate of completion Life Coaching Program
Diploma: Holistic Wellness Practitioner Program
Meeka IngramFlight Attendant