Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Office Coordinator
SC MOTORS INC.
04.2017 - Current
Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
Conducted ongoing reviews of program financial systems to assess cost control measures.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Reconciled account files and produced monthly reports.
Delivered performance reviews, recommending additional training or advancements.
Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
Interacted with customers by phone, email, or in-person to provide information.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Updated reports, managed accounts, and generated reports for company database.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Controlled finances to lower costs and keep business operating within budget.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Web Analyst
29 Prime
01.2019 - 01.2022
A-B tested ad campaigns to optimize performance and drive improved ROI.
Devised effective link-building campaigns to increase website authority and visibility.
Implemented code solutions to answer analytic questions and test and assess new methods.
Monitored and evaluated website analytics to identify trends and opportunities for improvement.
Identified, analyzed and interpreted trends or patterns in complex data sets.
Recommended new features or enhancements based on user feedback analysis, improving overall satisfaction levels among site visitors.
Supported marketing initiatives by providing valuable insights from web analytics and customer behavior data.
Collaborated with designers, copywriters and developers, creating effective search marketing campaigns.
Crafted and implemented strategies to increase search visibility and website traffic.
Trained team members on web analytics tools and best practices, fostering a culture of data-driven decisionmaking.
Developed and deployed content marketing strategies to improve organic search traffic.
Helped clients develop website portals and social media pages to promote businesses.
Performed regular audits of website tagging infrastructure to maintain data integrity within analytics platforms.
Organized and detail-oriented with a strong work ethic.
Office Manager
California Motors Direct
02.2012 - 04.2017
Updated reports, managed accounts, and generated reports for company database.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Oversaw office inventory activities by stocking and shipment receiving.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Coached new hires on company processes while managing employees to achieve maximum production.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Advocate II at Blue Cross Blue Shield SC-South Carolina, SCCustomer Service Advocate II at Blue Cross Blue Shield SC-South Carolina, SC