Summary
Overview
Work History
Education
Skills
References
Affiliations
Accomplishments
Timeline
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MEEKHI WATKINS

Temple Hills,MD

Summary

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

Overview

3
3
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Saks off Fifth
10.2022 - Current
  • Developed strong customer relationships and loyalty through effective communication
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Processed orders, returns, and exchanges in an accurate and efficient manner
  • Maintained an updated knowledge base of current products, services, pricing, promotions
  • Adhered to company policies and procedures while providing superior service
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Followed up with customers regarding product functionality and overall satisfaction
  • Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
  • Handled multi-line phone system and promptly transferred calls

CUSTOMER SERVICE REPRESENTATIVE

Nordstrom
11.2021 - 10.2022
  • Processed orders, returns, and exchanges in an accurate and efficient manner
  • Assisted customers with product selection by providing detailed information about available products and services
  • Adhered to company policies and procedures while providing superior service
  • Met daily customer service quotas with a focus on quality
  • Maintained an updated knowledge base of current products, services, pricing, promotions
  • Processed orders and detailed transaction information to customers
  • Logged details of customer service calls in computer system following correct protocols
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships

SALES ASSOCIATE

LOFT
10.2021 - 01.2022
  • Greeted customers warmly and offered assistance
  • Helped customers find and select products
  • Kept work area clean, organized and free of clutter at all times
  • Performed cleaning tasks, keeping store neat and organized
  • Assisted customers with product selection to ensure customer satisfaction
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise

Education

HIGH SCHOOL DIPLOMA -

Potomac High School
06.2021

Skills

  • Product Knowledge
  • Effective Communication
  • Complaint Handling
  • Follow-up Skills
  • Critical Thinking
  • Superior Customer Service
  • Payment Processing
  • Cross-selling
  • Customer Satisfaction Measurement
  • Positive Attitude
  • Attention to Detail
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Complaint resolution
  • Problem Resolution
  • Staff Training
  • Money handling abilities
  • Sales closing
  • Order Fulfillment
  • Stock management
  • Courteous demeanor
  • In-store support
  • Call center experience
  • Multi-Task Management
  • Product and service solutions
  • Service Upselling
  • Product Sales
  • Sales expertise
  • Store maintenance

References

References available upon request

Affiliations

  • Commended on having Outstanding customer service.
  • Acknowledge for training new associates.

Accomplishments

Honor Roll

Employee of the month

Promotions and leadership roles

Successful project completions or initiatives

Community Service Award



Timeline

CUSTOMER SERVICE REPRESENTATIVE

Saks off Fifth
10.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

Nordstrom
11.2021 - 10.2022

SALES ASSOCIATE

LOFT
10.2021 - 01.2022

HIGH SCHOOL DIPLOMA -

Potomac High School

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MEEKHI WATKINS