Meekness Bih Kengne
Braga,Portugal
Summary
Dynamic professional with extensive experience in customer service and executive support, notably at MTN Cameroon. Proven ability in data analysis and project management, enhancing operational efficiency. Adept at contract negotiation and fostering client relationships, consistently achieving high customer satisfaction and streamlining processes for improved performance.
Overview
9
9
years of professional experience
Work History
Call Center agent
MTN Cameroon
Douala, Cameroon
08.2022 - 11.2024
- Made and received calls to and from subscribers for enquirers.
- Resolved customers problems and provided requested information with details and accuracy.
- Recorded subscribers queries and channeled to senior management for investigation and compensation.
- Informed customers about the latest products and services available and the various promotions launched.
- Handled customers’ orders, requests and payment as per agreed terms and conditions.
- Prepared and submitted daily call logs to head of department.
Customer Service officer
Orange Cameroon
Douala, Cameroon
06.2020 - 07.2022
- Responded to emails, phone calls and face to face customers request promptly.
- Shared detailed information to subscribers about the most recent products and their services.
- Demanded customers feedback to enable their satisfaction.
- Followed up subscribers to ensure resolution of queries.
- Kept accurate records of customers interactions and transactions.
Executive Assistant to the CEO
Pukaly International SA
Douala, Cameroon
02.2019 - 03.2020
- Collaborated closely with the CEO to manage his schedule and prioritize commitments, ensuring optimal time management.
- Oversaw general office management, organized company events and meetings, and meticulously recorded agendas and minutes.
- Developed and proposed competitive business strategies, contributing to organizational growth and decision-making.
- Handled business contracts, monitoring expiration deadlines and ensuring compliance with taxation office requirements.
- Managed communications across all social media platforms, enhancing the company's online presence.
- Streamlined logistics management for staff, particularly expatriates, ensuring smooth operational flow.
- Designed and implemented office policies, establishing standards that improved organizational efficiency and information accessibility.
Academic Intern
DHL International
Douala, Cameroon
07.2017 - 12.2017
- Gained comprehensive exposure through rotations in four departments (Customer Service and Sales, Hinterlands, Air Freight and Administration), focusing on enhancing operational efficiency.
- Communicated effectively with customers via email and phone, providing timely updates and managing inquiries.
- Analyzed sales activities of commercial agents using SAP, an ERP System, generating reports for weekly management meetings.
- Ensured accurate documentation and tracking of container movements.
- Assisted in creating shipping files and preparing invoices, facilitating prompt client service.
Sales Agent
Source Du Pays
Douala, Cameroon
09.2015 - 10.2016
- Advertised Source Du Pays mineral water Supermont to clients at the various sales points.
- Received stock from factory and distributed to various sales points.
- Controlled and recorded daily sales, maintaining meticulous inventory records to ensure accuracy in reporting.
- Organized and tracked all orders and purchases, streamlining sales processes and enhancing operational transparency.
Education
MBA - Logistics And Supply Chain
Rome Business School
Italy01.2025
Masters 1 - Business Corporate & Finance Law
University of Douala
Douala, Cameroon01.2021
Certified Procurement Professional -
IIPMR
Houston, Texas, USA01.2020
Certificate of Certified Supply Chain Specialist -
IIPMR
Houston, Texas, USA01.2019
A1, A2, & B1 - German Language Attestation
Goethe Institute Cameroon
Cameroon01.2018
Bachelor’s Degree - Private Law
University of Douala
Douala, Cameroon01.2017
Skills
- Microsoft Word
- Supply chain management
- Customer service
- Project management
- Data analysis
- Contract negotiation
- Communication skills
- Excel
- PowerPoint
- Secretarial Duties
- Creativity and Design
- Beautician
References
Dr. Albert Njamen, Marketing Research and Supply Chain/Block Chain Consultant, Global Dominion Institute Cameroon, 677 09 01 54, albert.njamen@yahoo.fr
Languages
- Fluent in English and French
- Basic knowledge in German
Areas Of Interest
- Customer Service
- Sales and Marketing
- Communication
- Finance
- Administration
- Supply Chain
- Logistics
- Procurement
Timeline
Call Center agent
MTN Cameroon
08.2022 - 11.2024
Customer Service officer
Orange Cameroon
06.2020 - 07.2022
Executive Assistant to the CEO
Pukaly International SA
02.2019 - 03.2020
Academic Intern
DHL International
07.2017 - 12.2017
Sales Agent
Source Du Pays
09.2015 - 10.2016
MBA - Logistics And Supply Chain
Rome Business School
Masters 1 - Business Corporate & Finance Law
University of Douala
Certified Procurement Professional -
IIPMR
Certificate of Certified Supply Chain Specialist -
IIPMR
A1, A2, & B1 - German Language Attestation
Goethe Institute Cameroon
Bachelor’s Degree - Private Law
University of Douala
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