Rodrick Evans
Fayetteville,NC
Summary
Motivated and customer-focused professional with over 5 years of experience in customer service and client support across diverse industries. Proven ability to communicate effectively, resolve issues efficiently, and provide a positive customer experience. Skilled at building relationships, handling high-volume inquiries, and supporting cross-functional teams. Eager to bring strong problem-solving and people skills to a growing organization that values quality service and collaboration.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Tranzact Insurance Solutions
2021 - Current
- - Responded to customer inquiries regarding insurance policies, billing, and coverage details.
- - Supported customers in navigating online portals, and completing required documentation.
- - Managed confidential client data with discretion and accuracy.
- Managed customer inquiries regarding policy details and claims processing.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Customer Account Specialist
Core-Mark International
2018 - 2021
- - Manage customer accounts, process orders, and ensure accurate and timely delivery of products.
- - Serve as the primary point of contact for clients, resolving issues efficiently, and maintaining high satisfaction levels.
- - Collaborate with internal departments to address client needs, and ensure smooth order fulfillment.
- - Utilize CRM software to track customer interactions and improve response time.
Call Center Representative
Concentrix
2016 - 2018
- - Handled a high volume of inbound and outbound calls to assist customers with inquiries and resolve issues.
- - Maintained a calm and professional demeanor in fast-paced, high-stress situations.
- - Documented all customer interactions accurately in CRM systems for tracking and follow-up.
- - Consistently met or exceeded performance goals for call handling and customer satisfaction.
Customer Support Associate
Teleperformance USA
2015 - 2016
- - Assisted customers via phone and email with billing, account management, and product support.
- - Delivered exceptional customer service by actively listening, empathizing, and finding prompt solutions.
- - Collaborated with supervisors to improve response scripts and support workflows.
- - Achieved high satisfaction ratings, and contributed to team performance goals.
Education
High School Diploma -
Anson High School
NCSkills
- Conflict Resolution
- Customer relationship management
- CRM Systems
- Technical Support
- Call Center Operations
- Communication
- Policy interpretation
- Customer complaint resolution
- Call center experience
- Microsoft Excel
- Time Management
- Multitasking
- Cross-functional collaboration
- Service level agreements (SLA) compliance
- Attention to Detail
- Data entry accuracy
Websites
Timeline
Customer Service Representative
Tranzact Insurance Solutions
2021 - Current
Customer Account Specialist
Core-Mark International
2018 - 2021
Call Center Representative
Concentrix
2016 - 2018
Customer Support Associate
Teleperformance USA
2015 - 2016
High School Diploma -
Anson High School