Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Meena Ilancheyan

Apex

Summary

Innovative Software Developer with experience in designing, coding, and debugging software applications. Proficient in various programming languages, software development methodologies, and project management. Demonstrated ability to troubleshoot complex problems and consistently deliver high-quality solutions. Previous roles have involved leading teams to successful project completion and introducing new technologies to enhance product functionality.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Software Developer / Principle Technical Support Engineer

Oracle Corporation
Raleigh
03.2005 - Current
  • Developed multiple tools in Java, Javascript and Oracle APEX for support managers, engineers and directors to effectively do their job.
  • Handled code reviews & merge requests for the team.
  • Developed a scalable and high-performance Java-based framework to scan file attachments for known error patterns and automatically suggest relevant solution documents for technical support engineers.
  • Leveraged multithreading to efficiently handle high volumes of file processing.
  • Designed the framework for extensibility, enabling seamless integration of new file profiles and processing logic without requiring changes to the core system.
  • Acted as the primary point of contact for troubleshooting, maintenance, and continuous enhancements of the framework.
  • Guided cross-functional teams in creating file profiles compatible with the Presto-based framework, enabling seamless integration and efficient automation.
  • Developed a tool to evaluate the level of support provided to customers and to communicate any course corrections to the engineer during the lifecycle of the Service Request (SR).
  • Collaborated in an Agile environment to gather requirements, independently designed and developed a tool using JavaScript, jquery and Oracle Database (Creation of tables, triggers and sequences).
  • Leveraged Oracle APEX to integrate using REST APIs, enabling efficient and scalable front-end/back-end interactions.
  • Conducted multiple rounds of meetings with project team executives to develop test plans, review and implement enhancement requests (ERs), and resolve bugs.
  • Served as the primary point of contact for supporting and troubleshooting end user issues.
  • Created user guides and FAQ documentations in confluence.
  • Enhanced an existing tool by taking ownership of developing the milestone creation functionality directly from the SR (Service Request) page.
  • Utilized JavaScript and JQuery to build a dynamic front-end interface, integrating with the Escalation Management system through REST APIs.
  • Contributed throughout the Agile development cycle, including regular iteration planning and review meetings, helping shape requirements to align with evolving business needs.
  • Created user guide in confluence and was the main point of contact for issues reported in slack channels.
  • Designed and developed a front-end file processing tool using JavaScript and XML to help Technical Support Engineers efficiently view and analyze log files.
  • File profiles, defined in XML with known columns, are used by the tool to interpret log file structures.
  • When a file is recognized by DAC-based on its name or content-it leverages the corresponding file profile to render the file in a tabular format within the browser, enabling easy searching, sorting, and analysis.
  • Developed a tool to execute a file in customer environment to identify load balancer issues.
  • Designed and implemented custom rules through an Oracle APEX front end app, generating XML configuration files for execution in the OCI tenancy for integration testing.
  • Delivered an Analyzer documentation guide with clear, step-by-step instructions to assist customers in downloading, configuring, and executing the tool.
  • Identified opportunities for automation within Siebel configuration and scripting areas.
  • Designed and deployed interactive flows using Premium Content Builder.
  • Developed automated workflows using XML to dynamically request files based on sub-area classifications, improving efficiency and reducing manual effort.
  • Collaborated with managers and engineers to identify business needs and evaluate the tool for accuracy and effectiveness.

Technical Support Engineer

Oracle Corporation
Raleigh
03.2005 - Current
  • Provided level 3 technical support for Siebel CRM.
  • Specialized in Configuration of Siebel applications.
  • Lead as the primary technical point of contact for top-tier customers during Severity 1 escalations, ensuring rapid resolution and maintaining customer satisfaction.
  • Extensively customized Siebel applications using Siebel Tools, including configuration, scripting, and integration components.
  • Developed and maintained Business Services using eScript and VBScript to implement complex business logic.
  • Created Java applications leveraging Siebel Java Data Beans (JDB) to enable external system integrations and custom client utilities.
  • Served as the Global Primary Lead and SME for Scripting, managing scripting standards, and authoring comprehensive knowledge base documentation to support global teams.
  • Mentored new team members in Siebel configuration, scripting best practices, and troubleshooting methodologies, accelerating team onboarding and competency.

Software Design Engineer - Software Developer

BAE Systems
Johnson City
10.2004 - 03.2005
  • Developed Hardware Design Automation applications using Visual Basic and Oracle Database to track components used in aircraft engines.
  • Managed software builds for new releases, ensuring timely delivery.
  • Diagnosed and resolved issues in existing tools to maintain reliability and enhance user satisfaction.

Mathematical Technician

Security Mutual Life Insurance Company
Binghamton
05.2003 - 10.2004
  • Developed UI using Excel VB Macro for insurance agents to test insurance products.

Programmer Analyst

WMS Vision, Inc.
Morrisville
04.2001 - 10.2002
  • Conducted software testing and implemented bug fixes in C to ensure product stability.
  • Provided technical support by troubleshooting customer issues and delivering timely resolutions.
  • Developed and maintained SQL and PL/SQL scripts for data manipulation, reporting, and backend processing.

Education

Master of Science - Computer Science

Bradley University
Peoria, Illinois
01.2001

International Advanced Diploma - Computer studies

Informatics Institute
Johor Bahru, Malaysia
01.1999

Bachelor of Science - Metallurgical Engineering

National Institute of Technology
Trichy, India
01.1996

Skills

  • Java
  • VB
  • Python
  • APL
  • Oracle APEX
  • SQL
  • PLSQL
  • Javascript
  • HTML
  • CSS
  • JIRA
  • GIT
  • Jenkins
  • Confluence

Certification

  • Oracle AI Agent Studio Certification
  • OCI 2025 AI Foundations Associate
  • Certified Associate Python Programmer
  • Java Programmer Certified Professional
  • Oracle Certified Associate- PL/SQL Developer

Awards

  • Pacesetter Team Award, Oracle Corporation
  • GCS Outstanding Contributor Award, Oracle Corporation, Raleigh.
  • Support Excellence Award, Oracle Corporation, Raleigh.

Timeline

Software Developer / Principle Technical Support Engineer

Oracle Corporation
03.2005 - Current

Technical Support Engineer

Oracle Corporation
03.2005 - Current

Software Design Engineer - Software Developer

BAE Systems
10.2004 - 03.2005

Mathematical Technician

Security Mutual Life Insurance Company
05.2003 - 10.2004

Programmer Analyst

WMS Vision, Inc.
04.2001 - 10.2002

Master of Science - Computer Science

Bradley University

International Advanced Diploma - Computer studies

Informatics Institute

Bachelor of Science - Metallurgical Engineering

National Institute of Technology

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