Hi, I’m
Meenah Khosraw
Bothell,WA
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Summary
Dedicated Community Manager with over three years of experience. Organized and dependable individual with exceptional communication and project management skills and proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
11
years of professional experience
1
Certificate
Work History
Microsoft (Contract)
Community Success Manager
09.2023 - 06.2024
Job overview
- Edited and proofread 12 blog articles per month to ensure deliverables adhered to editorial guidelines and branding.
- Promoted blog content and live events through SEO strategies, cross-promotion on Microsoft Tech Community (MTC) and LinkedIn and X via Sprinklr.
- Created and managed SharePoint site to track user questions in Nonprofit community for moderation and streamline employee blog submissions.
- Created and managed product-specific channels in Microsoft Teams for efficient communication and collaboration between cross-functional teams to expedite responses to technical questions in community.
- Analyzed and reported on KPIs utilizing Khoros website metrics and Adobe Analytics to validate and demonstrate success of community engagement to stakeholders.
- Collaborated with stakeholders to develop community strategy, align brand messaging, and promote Microsoft Cloud for Nonprofit product on MTC.
Microsoft (Contract)
Community Success Manager
11.2020 - 06.2023
Job overview
- Increased average monthly page views of Microsoft 365 community on Microsoft Tech Community (MTC) website by 160% from 265k to 688k over 2.5 years.
- Edited and proofread 30 blog articles and hosted five Ask Microsoft Anything (AMA) live events each quarter on MTC website.
- Promoted blog content and live events through SEO strategies, cross-promotion on MTC and on LinkedIn and X via Sprinklr.
- Created and managed SharePoint site to streamline blog submissions and manage marketing copy, images, videos, and other collateral.
- Analyzed and reported on KPIs utilizing Khoros website metrics and Adobe Analytics to validate and demonstrate success of community engagement to stakeholders.
- Collaborated with stakeholders to develop community strategy, align brand messaging, and promote Microsoft products on MTC.
Microsoft (Contract)
Communications Manager
09.2013 - 04.2020
Job overview
- Initiated and managed investigations for 10-15 incidents per week during service outage scenarios for Microsoft 365 product.
- Liaised with cross-functional teams to identify customer impact, root cause and remediation to restore service.
- Communicated complex, technical information in clear and simplified language for non-technical audiences during service outage scenarios.
- Consistently met Service Level Agreements (SLA) and KPIs for external communications to keep impacted customers informed of investigational progress as well as for internal communications and documentation.
Three Girls Media
Publicity Assistant Intern
04.2017 - 10.2017
Job overview
- Promoted Three Girls Media content on Facebook, Twitter, Instagram, and Pinterest 5 times per week via Hootsuite and Tailwind.
- Authored blog articles 2 times per month for publication on Three Girls Media website.
- Produced and distributed email newsletters 2 times per month via Constant Contact to reach desired audience and highlight Three Girls Media news and events.
- Deployed PR campaign to promote brand for Three Girls Media client, Plush Puffs, which included media list building and media outreach to secure editorial coverage.
Education
American Military University, Charles Town, WV
Bachelor of Arts (BA) in Marketing
01.2016
Skills
- Community engagement
- Project management
- Content management
- Social media marketing
- HTML
- SEO
- Proofreading
- Blogging
- Web analytics
- Data analysis
- Microsoft 365 and Office suite
- Stakeholder Communications
Timeline
Community Success Manager
Microsoft (Contract)
09.2023 - 06.2024
Community Success Manager
Microsoft (Contract)
11.2020 - 06.2023
Publicity Assistant Intern
Three Girls Media
04.2017 - 10.2017
Communications Manager
Microsoft (Contract)
09.2013 - 04.2020
American Military University
Bachelor of Arts (BA) in Marketing
Google Project Management Certificate (2022)
Coursera | Online
Certification
Google Project Management Certificate (2022)
Coursera | Online
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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