Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Meenakshi Mathu Soothana Perumal

Maineville,OH

Summary

Dedicated Customer Service Associate with 3+ years of overall experience providing friendly, responsive, and reliable support.

Possesses a sharp attention to detail, and the ability to quickly identify customer needs and deliver tailored solutions. Thrives in team-oriented settings and collaborates effectively to resolve issues.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

Safelite Solutions
Columbus, OH
06.2023 - 09.2024
  • Provide friendly and knowledgeable service to an average of 80 customers per day, maintaining a 90% first-call resolution rate
  • Consistently met or exceeded monthly performance targets for key metrics, such as handle time and customer satisfaction
  • Demonstrated strong attention to detail, and ensured timely follow-up on customer inquiries
  • Recognized as a top performer on many occasions for outstanding service
  • Contributed to a 15% increase in the sales department over the past year through proactive upselling and cross-selling
  • Implemented a new customer feedback system, resulting in a 10% decrease in average resolution time within the first 3 months
  • Actively participated in process improvement initiatives, virtual training sessions, to continuously expand product knowledge, and stay up-to-date on company policies

Customer Service Representative (HealthCare)

E4e
Chennai, TamilNadu
04.2016 - 08.2018
  • On behalf of the doctor's office, calling and reaching out to the insurance company to gather information related to reimbursements owed to the medical practice, unpaid accounts, including patient invoices, or insurance company reimbursements
  • Responsible for sending those details to the doctor's office, the invoices that weren't covered by the doctor's office, and sending them directly to the patients
  • Using the Real-Time Eligibility Tool to run the information provided by patients at the doctor's office ensures that the patient has provided the correct information, avoiding denied claims to prevent revenue loss
  • Tracking the health care accounts of the patients for the financial well-being of the business
  • Maintaining a regular reminder to track insurance payment status to avoid payment delays

Education

High School Diploma -

St.Joseph's Convent Higher Secondary School
Nagercoil
03-2014

Skills

  • CRM software
  • Active listening
  • Communication skills
  • Conflict resolution
  • Problem solving
  • Time management
  • Technical knowledge
  • Troubleshooting
  • Sales
  • Building rapport

Languages

English
Full Professional
Tamil
Full Professional
Malayalam
Full Professional

Timeline

Customer Service Associate

Safelite Solutions
06.2023 - 09.2024

Customer Service Representative (HealthCare)

E4e
04.2016 - 08.2018

High School Diploma -

St.Joseph's Convent Higher Secondary School

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Meenakshi Mathu Soothana Perumal