MEENAKSHI PANDITA

Process Aspects -

Manage Operations:

• Manage End to End of AP operation from invoice processing to payments
• Payment approvals
• Review and prioritize open invoices through Power BI Dashboard
• Taking care of customer complaints and escalations
• Own Treasury Exception Process
• Acquisitions & Mergers payments
• Perform attestation for internal Audits

Stakeholder Management:

• Monthly connects with various stakeholders to discuss the operational challenges (RAC, LER2R, Treasury, Telecom, Lease, and VIM)
• Regularly connect with leadership to discuss improvement opportunities
• Weekly team meeting to review day-to-day operations and plan for the coming week with the Internal team and MSP

Reporting:

• Continuous Monitoring of all the open items and escalation for process improvement and timely resolution
• Scorecard review and share-out with PI Team
• Quarterly BSR preparation

Audits & Compliance:

• Assist the internal FGNC team with process audit
• Assist E&Y Auditors with Process Walkthrough and support documentation for Yearly SOX Audit

Process Improvements:

• Responsible for driving operational excellence for day-to-day operations
• Develop a Training Module focusing on the ease of Use of Technology for Internal Employees
• Constantly Elevate process efficiencies by understanding customer query patterns and proactively fixing the root causes
• Implementation of ticketing tool for managing customer queries and responses
• Vendor Master process standardization
• Actively participating in all the ongoing projects for S4, Beeline, Workday, Virtual accounts.
• Clearing open items for catalog vendors

Transition:

• Transitioned APLA (Mexico and Brazil) Nike to Genpact
• Supported MSP transition

System Management & Migration:

• UAT testing, Implementation, Hyper care. (Stage1) UAT testing (Stage 2)
• Participated in S4 requirement gathering and workshops.
• Exception setting and requirement gathering with 3rd party to support S4 Go Live
• UAT testing for Pro Unlimited to Beeline.
• UAT testing, Hyper care for HRP to Workday

Document Management:

• Timely review and update of Desktop procedures
• Creation of solution identification documents.
• Documented Process Maps and Standard Operating Procedures
• Implemented a process to make sure all documents are updated promptly on BOX

People Aspects-

Team Handling:

• Managing a team of 20 resources which include 3 Team leads (Onsite and Offshore)

Resource on/off Boarding:

• Raising Resource Indent
• Evaluate Candidate
• Conduct Pre-hire Process Orientation

Learning and Development:

• New resources hiring, Training, and Knowledge Management.
• Ensuring the development and implementation of progressive training, motivational, and diversity awareness programs, targeting team members.

Performance Review:

• Conduct regular One on One's with team members
• Tracking & evaluating the performance of the team and setting up targets wherever required.
• Ensure compliance with organizational policies/procedures
• Half Yearly and Yearly appraisals including proposing salary hikes and promotions for team members

Employee Engagement:

• Organize monthly celebrations and engagement activities for the team.
• Part of the Multi-Cultural Committee
• Organize CSR events with team members

• Activity and resource planning
• Cost estimating, developing and maintaining the budget
• Analyzing and managing project risk
• Creation of Project Charter
• Review and approval of SOW and Purchase Order
• Help define project scope, goals, and deliverables
• Create a schedule and project timeline
• Manage project team, Customers, and Consultants
• Allocate project resources
• Create a schedule and project timeline
• Tracking deliverable
• Reporting project updates to leadership
• Organizing meetings and calls with stakeholders, consultants, and customers
• Maintaining and publishing risk register and project updates

• End to End of Accounts Payable operations, Customer service, Travel & Expenses, and Vendor Master Process
• Taking care of customer complaints and escalations
• Weekly/monthly call with all stakeholders to discuss the Process of Health
• Regularly connect with clients and leadership to discuss improvement opportunities
• Daily Team Huddle to bring team members on the same page
• Continuous Monitoring and timely reporting of Process KPIs
• Responsible for Managing operational SLAs and reporting to stakeholders.
• Conducted BCP drills, Planning & Implementation exercise and report-outs.
• Implementation of DAT (duplicate audit tool) for the elimination of any duplicate processing and payment.
• Implementation of ticketing tool for managing customer queries.
• Introduced upfront validation and input Forms to Standardize the Input for the vendor master process.
• Performed a Green belt Project to reduce 34% Help desk Call Volume
• Coordination with multiple stakeholders i.e. Transition, Digital, Practice, Training, and HR team for a smooth transition
• Legacy to Concur: UAT testing, Implementation, Hyper care.
• Responsible for the Successfully Managed shop of 40 resources