Summary
Overview
Work History
Education
Skills
Technical Expertise
Affiliations
Timeline
Generic

MEENAKSHISUNDADRAM MUTHAIAH

Edison,New Jersey

Summary

Technical Lead with 15 years of IT experience, specializing in managing complex technical projects and teams. Expertise in strategic planning, process optimization, and cross-functional leadership. Achievements include enhancing operational efficiency and implementing innovative technology solutions that drive productivity and reduce costs.

Overview

15
15
years of professional experience

Work History

Technical Lead – Infra Security

TCS
Edison, USA
04.2022 - Current
  • Function as Portfolio Technical Lead managing Infra Security Operations and Engineering Projects for top-tier US manufacturing company.
  • Possessing strong deployment proficiency and BAU operations capabilities in Cloud Security products such as Zscaler Internet Access (ZIA), Private Access (ZPA), Zscaler Digital Experience (ZDX), Zscaler Deception, Zscaler Risk360, SecureLink VPN, Ivanti VPN, Imperva WAF.
  • Oversaw complete deployment lifecycle involving requirement gathering, analysis, POC, IT pilot, and production rollout with hyper care support.
  • Control the full Zscaler environment for a 25k user environment by managing BAU operations, addressing tickets, ensuring SLA adherence, and implementing policy enhancements and fine-tuning adjustments.
  • Deployed CASB solutions and secure SaaS application access.
  • Directed incident resolution for Zscaler ZIA/ZPA, supervising tasks, CRs, and problem tickets to achieve timely resolution of customer issues within SLA.
  • Coordinated Major Incident calls while diagnosing problems related to Zscaler and remote security tools.
  • Deployed 60+ ZPA connectors, configured 100+ access policies, and oversaw 300+ app segments for delivering business applications to remote users while achieving a zero trust framework.
  • Optimized policy implementation and channeled country-specific traffic via designated connectors to boost performance.
  • Executed device posture policy, ensuring restriction of internal app access from unauthorized assets.
  • Leveraged AI/ML functionalities in ZPA, categorizing app segments to ensure a zero-trust strategy for remote access.
  • Implemented NSS/LSS logging for comprehensive event tracking.
    Combined ZIA/ZPA with SIEM, optimizing threat detection processes.
    Established log feeds to support efficient data collection and reporting.
  • Established various policies in URL filtering, cloud applications, SSL inspection, and the firewall module to enable secure internet access via ZIA.
  • Executed comprehensive SSL inspection policy to broaden monitoring coverage across various categories.
  • Created tailored SSL certificates and setup protocols for inspecting GRE traffic. Elevated overall SSL inspection metrics through strategic policy enhancements.
  • Enhanced ZIA FW policies to enable secure web traffic and restrict non-web access by utilizing defined net apps and services in FW module.
  • Implemented device posture, trust profile, and policies in ZIA to prevent internet access from unauthorized assets.
  • Managed ZCC portal, defining App and Forwarding profile along with PAC.
    Centralized management of ZCC deployment and upgrades through Active Directory groups.
  • Executed migration from Tunnel 1.0 to 2.0 for ZIA traffic, GRE, and Road Warriors traffic while establishing necessary policies in app profile.
  • Streamlined O365 and Teams traffic management with an efficient app profile, establishing secure bypass for particular applications and web traffic through PAC and app profile policy.
  • Implemented DLP policy with file type management to mitigate data leakage risks.
  • Implemented browser isolation framework enabling specific website access in secure browser environment for users, accompanied by comprehensive data access guidelines.
  • Executed the deployment of the ZDX agent across 25,000 users while formulating policies to monitor critical applications and user traffic, enabling effective network path issue identification.
  • Implemented Zscaler deception utilizing multiple decoys, including Threat Intel, Zerto Trust, Endpoint Landmine, and established policies to effectively monitor external and internal threat actors.
  • Deployed SecureLink VPN infrastructure and formulated guidelines for regulating third-party vendor remote access to internal applications.
  • Oversaw 120+ third-party vendors and established policies to facilitate remote access via SecureLink product.
  • Provided technical guidance on development projects as well as implementation of new technologies.
  • Managed multiple tasks within tight deadlines while ensuring quality control throughout the process.
  • Ensured compliance with established processes, procedures, policies, guidelines, and standards.
  • Refined operational documents and infrastructure tools logical diagram, featuring run books, use cases, SOPs/SOWs, KBs, and conducted immediate reviews with customers.
  • Coordinated efforts with internal IT team regarding network and security-related issues, overseeing priority ticket resolution and ongoing matters while devising effective solutions.
  • Oversaw security governance for network and firewall systems, including Palo, Cisco, and ASAs.
  • Evaluated policies and network structure to optimize performance.
    Deployed comprehensive solutions to safeguard network integrity.
  • Executed a customer-centered approach from transition to steady state, while ensuring that the security infrastructure met industry standards.
  • Built and sustained effective relationships with clients to facilitate collaboration. Evaluated business opportunities, prioritizing strategies for revenue enhancement.
  • Engaged with customer to evaluate and select appropriate third-party vendors and right products for IT infrastructures.
  • Functioned as escalation point of contact for managing customer inquiries and feedback.
  • Oversaw planning of changes by implementing change management process and managing CAB meeting logistics.
  • Managed service continuity through effective incident resolution, problem management, and implementation of major incident management (MIM) procedures.
  • Monitor emerging technologies to address customer needs and facilitate discussions

Technical SME – Infra Sec Portfolio

TCS
Chennai, India
09.2014 - 03.2022
  • Managed MSS projects operations by establishing industry-standard security policies and controls to ensure the security of the customer's business environment.
  • Implemented and administered the McAfee Proxy infrastructure in a 150K-user environment, spanning over 70 data centers.
  • Engineered and implemented diverse endpoint and network security solutions, including Symantec Anti-virus SEPM, EDR, McAfee Proxy, Cisco IDPS, SIEM, firewall, and McAfee Encryption.
  • Possessed administrative capabilities in network and security tools, supported by effective analytical skills for problem-solving and escalation resolution.
  • Developed processes and procedures for security tools, and provided ongoing support.
  • Managed production changes and addressed security incidents effectively.
  • Conducted periodic audits to identify security risks and gaps.
  • Provided training to team members on various security products.
  • Coordinated resource allocation and cross-functional collaboration across internal domains.
  • Installed and managed VPNs, firewalls, routers, proxies, load balancers, and antivirus solutions.
  • Collaborated with external vendors to provide comprehensive IT project support services.
  • Exhibited high initiative and creativity in addressing complex challenges.
  • Resolved operational issues to enhance overall efficiency.
  • Delivered exceptional service to improve customer satisfaction.
  • Led the Operations team in presenting weekly and monthly deliverables to clients.
  • Collaborated with the PMO team to support project hours billing and revenue tracking.
  • Guided the operations team in deploying Remote Security, End Point Security, and GSOC solutions for various clients.
  • Managed the triage process to effectively address security incidents and implement mitigations.
  • Executed successful transitions for the Infra Security portfolio across multiple U.S. customers, achieving all quality gates on schedule.
  • Implemented enhancements and service improvements on Infra Security platforms to ensure consistent customer satisfaction.
  • Maintained the quality of SOPs, runbooks, KB articles, and use-case documents with up-to-date information and customer sign-off.
  • Developed recommendations for process improvements to optimize resource utilization.
  • Updated customers and leadership teams on project progress, and identified roadblocks.
  • Developed IT strategies to enhance operational efficiency.
  • Resolved staff conflicts while recognizing areas for improvement.
  • Monitored project progress to ensure timely completion.
  • Negotiated and managed project budgets to achieve objectives.
  • Controlled costs throughout projects to align with budget plans.
  • Collaborated with cross-functional teams to troubleshoot issues during IT project execution.
  • Remediated critical issues beyond SME capabilities, and facilitated root cause analysis meetings.
  • Delivered technical projects on time, aligning with customer requirements.
  • Identified potential issues in complex situations, and proposed effective solutions.
  • Collaborated with customers to enhance business relationships and ensure satisfaction.
  • I took the initiative in new challenges and assumed responsibilities for customer assignments.
  • Participated in team projects, demonstrating strong collaborative skills.
  • Created and implemented contingency plans to mitigate potential risks.

SME – Network and Security Services

CMC Ltd
Chennai, India
01.2010 - 08.2014
  • Managed IT infrastructure services for banking, finance, and government clients, including Indian Railways and the Bank of India.
  • Planned, configured, and implemented network and security infrastructures, including router and firewall setups.
  • Monitored network performance, diagnosing and resolving issues promptly to ensure optimal operation.
  • Designed and evaluated WAN and LAN connectivity technologies to enhance communication efficiency.
  • Collaborated effectively with teams and stakeholders to maintain high security standards in client infrastructures.
  • Set up load balancing devices such as Radware and Cisco products for enhanced security in Southern Railway.
  • Administered Cisco and HP network monitoring tools to facilitate seamless service delivery across India.
  • Demonstrated strong analytical skills to develop solutions for complex technical challenges.

Education

Master of Computer Application (MCA) -

Annamalai University
Chennai, India

Skills

  • Core security technologies and frameworks
  • IT security operations
  • Remote and network security
  • Infra security architecture
  • Cybersecurity operations center
  • Network protection
  • Policy implementation
  • Cloud security solutions
  • Zero trust architecture
  • Client management and service delivery
  • Vendor management
  • Analytical thinking
  • Technical documentation
  • Strategic planning and presentations
  • Risk mitigation strategies
  • Vulnerability management
  • Leadership and mentoring skills
  • Customer focus
  • Operational efficiency

Technical Expertise

  • Zscaler ZIA, ZPA, ZDX, Deception, Risk360, Imprivata SecureLink, McAfee web proxy, Microsoft ISA/Forefront Proxy, A10 Networks Load balancers, Imperva WAF, Pulse/Ivanti Secure Connect.
  • Cisco Networks Switches, ASA Firewalls, IPS/IDS, Checkpoint, Palo alto Firewalls.
  • CrowdStrike, Symantec Endpoint, EDR, McAfee AV, Malwarebytes.
  • Rapid 7, Qualys.
  • Q-Radar SIEM, Splunk, SecureWorks & Red Cloak, Google Chronicle Security.

Affiliations

  • Zscaler Affiliation Certified on ZIA Internet Access, ZPA Private Access, ZDX Digital Experience.
  • Certified Ethical Hacking.
  • Cisco Certified Network Professional – Routing.
  • Trained on Check Point Firewall.
  • Hands on Palo Alto Next Gen Firewall.

Timeline

Technical Lead – Infra Security

TCS
04.2022 - Current

Technical SME – Infra Sec Portfolio

TCS
09.2014 - 03.2022

SME – Network and Security Services

CMC Ltd
01.2010 - 08.2014

Master of Computer Application (MCA) -

Annamalai University

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