Meera Gurung

Burlington,VT

Summary

Dedicated and detail-oriented Cashier with 3 years of experience in delivering exceptional customer service in fast-paced retail environments. Skilled in efficiently operating point-of-sale (POS) systems, managing transactions with accuracy, and resolving customer concerns with professionalism and tact. Demonstrates strong multitasking abilities, a commitment to maintaining a clean and organized workspace, and a proactive approach to enhancing the customer experience. Adept at upselling products and promoting store offerings to drive sales while ensuring customer satisfaction. Reliable team player with excellent communication skills and a focus on maintaining a positive work environment.

Overview

years of professional experience

Work History

Deli worker

Jolley

05.2022 - 09.2024

Delivered high-quality customer service, ensuring customer satisfaction and retention.
Handled cash transactions, processed payments, and operated the cash register accurately.
Prepared deli items, including sandwiches, following company standards for quality and presentation.
Maintained cleanliness and organization in the deli area, ensuring a safe and hygienic environment.
Worked efficiently to meet daily deli work needs, managing time effectively during peak hours.
Assisted customers with product selection, providing recommendations and answering inquiries.

Cashier

Walgreens

05.2019 - 09.2020

Provided excellent customer service while managing the checkout process.
Operated cash register, processed payments, and handled returns and exchanges.
Ensured accurate inventory control, restocked shelves, and assisted with product organization.
Addressed customer inquiries and concerns in a friendly, efficient manner.
Assisted with promotional activities and upselling products to increase sales.
Maintained store cleanliness and ensured a welcoming environment for customers.

Education

Diploma - Psychology, Ap Chemistry

Burlington High School

Burlington, VT

05.2020

Skills

Customer Service: Handling customer inquiries, complaints, and requests with professionalism and courtesy
Point-of-Sale (POS) Operation: Proficiency with cash registers, barcode scanners, and payment systems
Cash Handling: Counting, balancing, and reconciling cash drawers accurately
Transaction Management: Processing cash, credit, debit, coupons, and gift cards efficiently
Time Management: Working quickly and accurately during busy periods

Problem-Solving: Resolving issues like pricing discrepancies, declined payments, or customer disputes
Communication: Clear verbal communication with customers and coworkers
Mathematical Skills: Basic arithmetic to provide accurate change
Upselling and Promotion: Recommending products and informing customers about ongoing promotions
Multitasking: Managing tasks like bagging items, assisting customers, and maintaining your station simultaneously

Projects

Project Requiem, A Webtoon/comic, Directorial/screenwriting, Character design

Languages

Nepali

Native or Bilingual

Interests

Passionate about crocheting and painting, with a love for exploring textures, colors, and patterns to bring unique artistic visions to life Similarly, painting offers a way to express emotions and ideas through vibrant, detailed works, showcasing a flair for artistic experimentation

Timeline