Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Meera Morad

Oak Lawn,IL

Summary

Proven leader in fast-paced environments, adept at enhancing customer satisfaction and team efficiency. At Boba Heaven, spearheaded initiatives that significantly improved customer engagement and operational excellence. Skilled in cash handling and critical thinking, consistently delivering solutions that drive business growth and foster a positive workplace culture. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

2
2
years of professional experience

Work History

Shift Manager

Boba Heaven
07.2023 - 06.2024
  • Enhanced customer satisfaction by implementing effective engagement strategies and personalized interactions.
  • Collaborated with cross-functional teams to develop new initiatives for enhancing customer experience and driving business growth.
  • Managed a team of customer service representatives to ensure timely and efficient resolution of customer inquiries and concerns.
  • Balanced multiple tasks simultaneously while prioritizing customer needs in a fast-paced retail environment.
  • Delivered comprehensive training sessions to retail staff, increasing product knowledge and advocacy.
  • Supported colleagues by sharing best practices learned from previous experiences across various environments.
  • Contributed to a safe environment for employees and customers with diligent surveillance in settings.

Shift Leader

Coldstone Creamy
01.2022 - 05.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Reavis High School
Burbank, IL
05.2023

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Handling Customer Complaints
  • Energetic and Enthusiastic
  • Punctual and Reliable
  • Opening and closing procedures
  • Staff Motivation
  • Workplace Safety
  • Critical Thinking
  • Problem-solving abilities

Languages

Arabic
Full Professional

Timeline

Shift Manager

Boba Heaven
07.2023 - 06.2024

Shift Leader

Coldstone Creamy
01.2022 - 05.2024

High School Diploma -

Reavis High School
Meera Morad