Meero Panossian
Los Angeles,CA
Summary
Operations leader with 6+ years of experience in trucking, dispatch, and customer success. Proven track record resolving high-priority escalations including delivery delays, load issues, breakdowns, and broker concerns. Known for calm decision-making under pressure, cross-functional coordination, and driving durable operational improvements.
Overview
8
8
years of professional experience
Work History
Dispatch Manager, Customer Success
CloudTrucks
San Francisco, CA
06.2024 - Current
- Built and scaled the dispatch division from the ground up, supporting 200 active drivers within 8 months
- Hired and trained 20 overseas BPO agents to support dispatch operations
- Increased company revenue by 3% through improved dispatch efficiency
- Reduced customer churn by 50% through strategic dispatch solutions
- Secured and priced dedicated freight lanes, improving margins and boosting driver retention
Operations Manager
Zerobroker
San Francisco, CA
07.2023 - 02.2024
- Increased efficiency by 15% through workflow optimization
- Built 10 SOPs and KPIs, improving productivity by 20%
- Reduced response times by 30%
Operations Manager
CloudTrucks
San Francisco, CA
02.2022 - 05.2023
- Supervised and mentored a team of 12 associates, tracking performance and providing coaching based on KPI results.
- Monitored KPIs and operational metrics, driving a 10% increase in team productivity.
- Managed onboarding and integration for major broker partners, including CH Robinson, JB Hunt, Arrive Logistics, Coyote, RXO and Uber Freight.
- Managed the Night Operations Support Team, covering On-Trip Issues and After-Hours (nights and weekends), ensuring 24/7 coverage and seamless service delivery.
Operations & Logistics Lead
Enjoy Technology
Palo Alto, CA
10.2017 - 05.2021
- Led delivery exception resolution and managed 60+ daily operations
- Supervised team of 12; improved efficiency by 18%
Education
Bachelor of Science - Business Administration & Management
California State Polytechnic University
Pomona, CA05-2020
Skills
- Escalation Management
- Dispatch & FTL Operations
- Carrier & Broker Relations
- Cross-Functional Coordination
- DOT/FMCSA Compliance
- ELD Compliance
- BPO Hiring
- Customer Success Account Management
- TMS/Dispatch Software
- Problem-Solving & Decision-Making
- Project Management
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Timeline
Dispatch Manager, Customer Success
CloudTrucks
06.2024 - Current
Operations Manager
Zerobroker
07.2023 - 02.2024
Operations Manager
CloudTrucks
02.2022 - 05.2023
Operations & Logistics Lead
Enjoy Technology
10.2017 - 05.2021
Bachelor of Science - Business Administration & Management
California State Polytechnic University