Summary
Overview
Work History
Education
Skills
Award
Timeline
Generic

Meesha Howard

Mesa,AZ

Summary

Results-driven Account Manager with a strong background in client relationship management, sales strategy, and process optimization. Proven ability to manage large portfolios, drive engagement, and exceed performance metrics. Adept at collaborating cross-functionally, training teams, and utilizing CRM tools to track and optimize performance. Recognized for leadership and ability to build strong, lasting relationships that drive customer satisfaction and business growth.

Overview

15
15
years of professional experience

Work History

Academic Advisor

Walden University
04.2022 - Current
  • Manage a portfolio of 500+ students, delivering personalized support and strategic guidance to enhance engagement and retention.
  • Serve as the primary point of contact, collaborating cross-functionally with admissions, enrollment, and faculty to streamline processes and improve the student experience.
  • Train, mentor, and support new hires, optimizing onboarding and knowledge transfer.
  • Leverage CRM and database systems, including Salesforce, Banner, and Microsoft Office, to track student progress, maintain accurate records, and drive data-driven decision-making.
  • Advise and consult on academic planning, policy compliance, and student petitions, ensuring alignment with institutional and state board regulations.
  • Proactively monitor academic progress and case batching, identifying opportunities for intervention and support.

Owner/Freelance Proofreader

Self-employeed
01.2020 - 03.2022
  • Managed all aspects of business operations, including client acquisition, project execution, and invoicing.
  • Proofread and edited diverse content, including blogs, newsletters, fiction books, and websites, ensuring accuracy and clarity.
  • Applied industry standards such as The Chicago Manual of Style and Merriam-Webster dictionary to refine grammar, punctuation, and syntax.
  • Built and maintained client relationships, providing customized editing services using Microsoft Word track changes.
  • Contributed to Project Gutenberg by volunteering to proofread books for digital archiving.


  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Admissions Advisor

Rasmussen Collete
09.2018 - 12.2020
  • Served as the first point of contact for prospective students, conducting in-depth interviews to align them with the best academic programs.
  • Managed the full admissions process, from application and assessment to financial aid support and enrollment.
  • Consistently exceeded enrollment targets by developing strong relationships and implementing follow-up strategies.
  • Led new hire training programs, ensuring seamless team integration and knowledge retention.
  • Maintained and updated CRM systems with detailed applicant records for data accuracy and reporting.

Recruiting Coordinator

NCSA- Next College Student Athlete
01.2017 - 09.2018
  • Evaluated and qualified student-athletes for collegiate recruitment, matching talent with appropriate academic and athletic programs.
  • Managed a high-volume sales pipeline, screening, interviewing, and placing 30-40 applicants per month.
  • Utilized Salesforce CRM to track leads, monitor recruitment progress, and maintain data integrity.
  • Achieved and surpassed key performance metrics, including call volume, new enrollments, and retention.
  • Led recruitment initiatives at high school events to identify and engage top candidates.

Account Manager

Cars.com
05.2013 - 12.2016
  • Managed and optimized relationships with 200+ dealership accounts, driving customer retention and revenue growth.
  • Provided consultative sales support, helping clients maximize ROI on digital advertising packages.
  • Delivered data-driven insights through account audits and reporting, identifying upsell opportunities and mitigating churn.
  • Served as the primary point of contact for seven field sales representatives, offering operational support and troubleshooting.
  • Conducted training and mentorship programs for new hires, enhancing team efficiency.
  • Led presentations and discussions in weekly team meetings and sales calls with regional managers.

Admissions Recruiter

ITT Technical Instittute
07.2010 - 09.2012
  • Applied consultative sales strategies to identify opportunities, address objections, and build strong relationships, successfully converting prospective students into enrollments.
  • Managed a pipeline of prospective students, conducting high-volume inbound and outbound calls to drive engagement and maximize conversion rates.
  • Led face-to-face interviews and application screenings to assess candidates' needs, aligning them with the best educational solutions.
  • Organized and executed quarterly orientation and registration events, enhancing the student onboarding experience.
  • Consistently exceeded key performance metrics, including applications, interviews, enrollments, and customer satisfaction.

Education

Master of Arts - Education

Chicago State University
Chicago, IL

Bachelor of Arts - Communications

Chicago State University
Chicago, IL

Skills

  • Client Relationship Management
  • Sales & Business Development
  • Pipeline & Lead Management
  • Training & Team Development
  • CRM & Data Management
  • Onboarding & Process Optimization
  • Verbal & Written Communication
  • Strategic Advising & Consultative Selling

Award

·  Walden University – 2023-2024- Recipient of Team Movers and Shakers Award for outstanding leadership

Timeline

Academic Advisor

Walden University
04.2022 - Current

Owner/Freelance Proofreader

Self-employeed
01.2020 - 03.2022

Admissions Advisor

Rasmussen Collete
09.2018 - 12.2020

Recruiting Coordinator

NCSA- Next College Student Athlete
01.2017 - 09.2018

Account Manager

Cars.com
05.2013 - 12.2016

Admissions Recruiter

ITT Technical Instittute
07.2010 - 09.2012

Master of Arts - Education

Chicago State University

Bachelor of Arts - Communications

Chicago State University

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Meesha Howard