Meesha Welch
Network Implementation Specialist
Austell,GA
Summary
Summary Profile A creative, open-minded, problem solver with 20 + years of telecom & technology experience; I am comfortable in this space which allows me to analyze and adjust quickly and accurately. I do my best work behind the scenes, but I am not afraid to take the lead, even if I'm the only one standing. I can also motivate others bringing a great attitude, optimistic approach, and the ability to communicate complex information simply.
Overview
14
14
years of professional experience
Work History
Network Implementation Specialist
Lumen
01.2020 - Current
- Documented specialized data and requirements to address business demands.
- Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Customer Care Manager II
Level3 Communications, Inc
01.2013 - 01.2020
- Project managed the implementation lifecycle for Global Enterprise MPLS network projects.
- Formulated cost-effective solutions for clients based on account trends and provided proactive customer management of accounts receivables, service usage and future recommendations.
- Fostered relationships with vendors to promote positive working relationships.
- Headed project teams specializing in design and launch activities.
Customer Account Executive
Cbeyond Inc
Atlanta, GA
01.2008 - 01.2013
- Customer Relationship Management
- Actively contributed to the implementation of process improvements throughout the company by performing data analysis and reporting
- Work directly with new agents to manage daily workflow, meet departmental metrics, and provide guidance as a managerial point of contact
- Developed and initiated projects, managed costs, and monitored performance.
- Fostered relationships with vendors to promote positive working relationships.
- Reined in project costs while meeting key milestones.
Education
Associate of Applied Science -
Kaplan University
Skills
Technical documents comprehension
Staff education and training
Customer service expert
Problem-Solving
Dependable and Responsible
Teambuilding
Technical issues analysis
Project scope assessment
Client training
[Type] Software Proficiency
Accomplishments
- Supervised team of 10Network Implementation Program Mangers.
- Reduced aging Damage Claims by 48% by implementing weekly team calls.
Timeline
Network Implementation Specialist
Lumen
01.2020 - Current
Customer Care Manager II
Level3 Communications, Inc
01.2013 - 01.2020
Customer Account Executive
Cbeyond Inc
01.2008 - 01.2013
Associate of Applied Science -
Kaplan University