MEET PANCHAL

08.2022 - Current

Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Increased customer loyalty with exceptional communication skills and personalized service.
Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.

Summary