- Artisan bread making, canning and fermenting
- Fishing, especially when it's in a challenging environment
- Repurposing ingredients for maximum value and use
- Enjoy spending time with animals
Brittany Rosenberg
JBER
Summary
Detail oriented administrator seeking to support UAA / COH by managing faculty hiring processes, interpreting policies, and fostering effective communication and relationships.
Overview
17
17
years of professional experience
Work History
Program Support Specialist
University of Alaska Anchorage
06.2023 - Current
- Proactively filled four Program Support Specialist positions which included managing and assisting 17 programs between School of Preventive and Therapeutic Sciences & School of Allied Health over a six month period
- Manager of the UAA Dental Hygiene administrative front desk for 11 months, quickly adapting to the role despite limited prior knowledge of dental hygiene, all while maintaining original job position as a Program Support Specialist
- Demonstrated the ability to efficiently multitask while maintaining a a sharp attention to detail
- Trained two new Program Support Specialists to assist faculty and students, coordinating events such as pinning ceremonies and advisory board meetings
- Nominated and recognized each semester in 2024 for COH awards due to exemplary leadership, dedication, initiative, and charisma
- Oversaw dental clinic patient scheduling and coordinated marketing for the UAA Cares for Kids event, which provided free oral care to children, attracting 31 new patients and 21 returning patients; featured on two new channels and recognized as the most successful event in several years
- Volunteered as the School of Allied Health Building Manager, overseeing facility operations and submitting maintenance issues to ensure a safe and welcoming environment
Customer Service / Engineer Technician
Anchorage Water & Wastewater Utility
10.2021 - 05.2023
- Provided effective solutions and guidance to over 80 customers daily while ensuring compliance with Anchorage Municipality's current policies and regulations
- Promptly assisted customers by telephone, email and in-person inquiries about water and sewer line repairs, billing, locates, and issues with their services
- Organized, filed, and tracked delinquent hanger cycles and evaluate customer accounts eligible for delinquent hangers and shut off by deadline
- Highly confident in working in a customer service environment and display public relations skills
- Excelled under pressure in a fast-paced environment while exhibiting problem solving skills in any difficult situation
- Proficient in mass emailing, document preparation, scanning, special projects, and other administrative duties
- Demonstrated high level of initiative and ability to complete tasks in an efficient matter
- Reviewed a high volume of documents daily to ensure accuracy and strict compliance with regulations for Anchorage Water & Wastewater Utility
Personnel Specialist
United States Air Force
06.2008 - 12.2017
- Multi-tasked a variety of personnel matters in a fast paced and under pressure atmosphere
- Handled numerous customer interactions daily while providing detailed and personalized service to ensure customer satisfaction
- Supervised up to five subordinates during their development as airmen and managed the operation of the office programs
- Diligently ensuring access to the most current Air Force Instructions (AFIs) to maintain compliance with evolving policies and procedures
- Carefully secured customers’ confidential and personal information
- Transformed programs to enhance efficiency and streamline procedures
- Organized and conducted weekly briefings for troops to understand their benefits and procedures before deployment, moving, retiring, or separating
- Handled multiple programs with high levels of security– held a Top Secret Security clearance from 2012 – 2018
Education
Gene Juarez Academy
01.2019
High School Diploma -
Eagle River High School
01.2008
United States Air Force Human Resources Personnel Trade School -
United States Air Force Human Resources Personnel Trade School
01.2008
Skills
- File management systems
- Operational efficiency
- Multitasking
- Attention to detail
- Ability to thrive under pressure
- Customer satisfaction
- Decision-making
- Customer relations
- Independent judgment
- Problem-solving
Interests
Timeline
Program Support Specialist
University of Alaska Anchorage
06.2023 - Current
Customer Service / Engineer Technician
Anchorage Water & Wastewater Utility
10.2021 - 05.2023
Personnel Specialist
United States Air Force
06.2008 - 12.2017
High School Diploma -
Eagle River High School
United States Air Force Human Resources Personnel Trade School -
United States Air Force Human Resources Personnel Trade School
Gene Juarez Academy
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