I am seeking a career change to advance my passion and skill set. I love engaging and interacting with people as much as the analytics that go with it. I also love a challenging workplace and creating a positive team environment.
Overview
20
20
years of professional experience
Work History
General Manager
McMenamins
Mall 205 Location
01.2019 - 01.2024
Company Overview: Hotels, Theaters, Pubs and Breweries
Responsible for all aspects of operations both front of house and back of house including customer service, food preparation and execution, complaint handling, building and maintaining a regular clientele, cost control, regular communication with staff and management, and property maintenance.
Hotels, Theaters, Pubs and Breweries
Assistant Manager
McMenamins
Sunnyside Location
01.2018 - 01.2019
Company Overview: Hotels, Theaters, Pubs and Breweries
Responsible for helping general manager with all operational and administrative duties while maintaining a positive environment for guests and staff.
Hotels, Theaters, Pubs and Breweries
Front of House Manager
McMenamins
Bagdad Location
01.2011 - 01.2019
Company Overview: Hotels, Theaters, Pubs and Breweries
Reconciliation of over ten banks daily, inventory, scheduling staff, hiring and firing, progressive discipline, development of staff and training management, managing labor expense pertaining to economic influx and mediating staff and guest issues as needed.
Responsible for event planning and scheduling, ensuring that both clients and guests had a successful experience and all deadlines were met.
Hotels, Theaters, Pubs and Breweries
Assistant Manager
McMenamins
Bagdad Theater and Pub
01.2004 - 01.2011
Company Overview: Hotels, Theaters, Pubs and Breweries
Facilitating positive guest experiences.
Promoted within two months to assistant manager where responsibilities escalated to cash handling, accounting, and invoicing.
Address customer complaints, partnering with vendors, ordering and receiving product, manage employees and corrective action as needed.
Hotels, Theaters, Pubs and Breweries
Education
BA - Biology
Mills College
Oakland, CA
Skills
Service excellence
Microsoft Office
Communication
Team enhancement
Analytical thinking
Expense management
A/V Technology
DEI Leadership Team
Community outreach
References
Rachel Flesher, District Manager, McMenamins, 503.806.4921