Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Meg Curran

Heber City

Summary

Results-driven Technical Account Manager with over a decade of hands-on experience in software development and SaaS technologies. Specializes in supporting enterprise accounts, developing and promoting value realization to drive new business, renewal, and upsell opportunities. Demonstrated success in proposing technical solutions, simplifying complex concepts, and fostering strong relationships with senior executives and project-level resources. Proficient in client relationship management, delivering tailored technical solutions, and leveraging troubleshooting skills to enhance client satisfaction and drive retention.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technical Account Manager

Adobe
10.2022 - Current
  • Manage projects aligning business goals with operations, enhancing product delivery efficiency.
  • Collaborate with sales, engineering, and product teams to implement scalable solutions.
  • Develop operational roadmaps to optimize resources and improve customer retention.
  • Act as liaison between teams and clients, ensuring strategic objectives are achieved.
  • Build long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
  • Increase client satisfaction by promptly addressing technical issues and providing tailored solutions.

Technical Program Manager

NICE/inContact
02.2021 - 10.2022
  • Led multiple cross-functional initiatives, driving efficiency in project execution and operational workflows.
  • Spearheaded the adoption of Agile methodologies, improving project turnaround times and stakeholder visibility.
  • Managed supply chain logistics, vendor coordination, and implementation strategies to optimize business operations.
  • Conducted data-driven analysis to enhance team performance and improve product delivery timelines.

Senior Technical Account Manager

NICE/inContact
09.2019 - 02.2021
  • Directed strategic customer success initiatives, ensuring alignment with operational efficiency goals and key business metrics.
  • Collaborated with finance and sales teams to analyze revenue trends, product performance, and business growth opportunities.
  • Led client onboarding and workflow optimization projects, reducing implementation bottlenecks.

Technical Account Manager II

NICE/inContact
10.2017 - 09.2019
  • Managed enterprise accounts, ensuring client satisfaction and alignment with internal teams.
  • Led client onboarding, coordinating cross-functional teams for timely, budget-friendly solutions.
  • Enhanced client relationships, delivering measurable improvements in service delivery.
  • Streamlined implementation processes, achieving significant efficiency gains.
  • Facilitated communication, resolving client issues and driving successful project outcomes.

Technical Account Manager I

NICE/inContact
03.2016 - 10.2017
  • Provide technical support, resolving client issues for enhanced product use and satisfaction.
  • Conduct client workshops, improving product proficiency and optimizing business outcomes.
  • Identify improvement opportunities, increasing product value for clients.
  • Manage client tech issues with rapid learning, punctuality, and strong work ethics for efficient resolutions.
  • Address diverse client challenges through analysis and prompt service, ensuring consistent work ethics.

SaaS Customer Success Manager

Gild
01.2015 - 01.2016
  • Developed and executed customer engagement and retention strategies, increasing product adoption and usage rates.
  • Collaborated with internal teams to enhance inventory forecasting and process efficiencies.
  • Managed contract renewals, vendor relations, and supply chain logistics to ensure seamless operations.

Customer Success Associate

Gild
01.2014 - 01.2015
  • Assisted in market research, product launches, and sales pipeline development, supporting company growth strategies.
  • Created training materials to streamline client onboarding and operational workflows.

Education

Bachelor of Science - Merchandising, Design & Marketing

Oklahoma State University-Main Campus
Stillwater, OK
01.2007

Skills

  • Project Management
  • Program Execution
  • Supply Chain
  • Inventory Management
  • Forecasting
  • Operations
  • Data Analysis
  • Process Improvement
  • Stakeholder Management
  • Vendor Management
  • Customer Experience
  • Team Leadership
  • PMP
  • Risk Assessment
  • Agile Methodologies
  • Cross-Functional Collaboration
  • Performance Metrics
  • Strategic Planning
  • Budget Management
  • Change Management
  • Photoshop
  • Software development
  • CRM software proficiency
  • Sales support
  • Client onboarding

Certification

Adobe Certified Professional (ACP) Photoshop

PMP Training, Certified for Exam

Timeline

Technical Account Manager

Adobe
10.2022 - Current

Technical Program Manager

NICE/inContact
02.2021 - 10.2022

Senior Technical Account Manager

NICE/inContact
09.2019 - 02.2021

Technical Account Manager II

NICE/inContact
10.2017 - 09.2019

Technical Account Manager I

NICE/inContact
03.2016 - 10.2017

SaaS Customer Success Manager

Gild
01.2015 - 01.2016

Customer Success Associate

Gild
01.2014 - 01.2015

Bachelor of Science - Merchandising, Design & Marketing

Oklahoma State University-Main Campus

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