Meg Dunn
JACKSONVILLE,Florida
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
21
21
years of professional experience
Work History
PAS Manager: Self Pay/Price Estimate
Baptist Medical Center
Jacksonville, FL
05.2006 - 09.2023
- Participate in interview process of potential employees
- Training new employees on processes involving Self-Pay and Price Estimate department
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Reviewed employee performance thru one on one meetings and provided ongoing feedback and coaching to drive performance improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assigned work and monitored performance of project personnel.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created training modules and documentation to train staff.
- Coached staff members to develop long-term career goals.
- Organized special events such as company picnics or holiday parties for employees.
- Supervised team of 15 employees in daily operations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Fingerprint Technician
Jacksonville Sheriff’s Office
Jacksonville, FL
11.2002 - 04.2006
- Classify, compare and identify fingerprints
- Conduct fingerprint and/or name searches thru local, state and national crime information computer systems
- Confirm warrants from Jacksonville Sheriff’s Office and other police agencies
- Verify and assemble appropriate records for first appearance court proceedings and other court related procedures
- Respond to written and verbal inquiries regarding prior inmate criminal histories
- Operate two-way radio, teletype, and other computerized information systems to correspond with law enforcement agencies in Florida and other states requiring assistance with detainees.
Education
Undergraduate work in Fashion Merchandise/Business Administration -
Bauder College
Ft. Lauderdale, Fl09.1986
Undergraduate work in Fashion Merchandise/ Business Administration -
Savannah State College
Savannah, GA07.1985
General Studies Diploma -
Lincoln County High School
05.1983
Some College (No Degree) - Health Services Administration
Barry University
Miami, FLSkills
- 18 years experience providing outstanding service in multiple aspects of the healthcare industry Accurate and detailed Fast learner with excellent problem solving skills
- Highly motivated self-starter with excellent interpersonal skills Creative, resourceful and flexible, able to adapt to changing priorities and maintain a strong work ethic
- A clear and logical communicator who is able to easily establish a rapport with clients and colleagues
- Team Leadership
Training
- Emerging Leaders Training Program, Jacksonville, FL, 08/01/14, 06/01/15
- Certified Six Sigma Green Belt
- Certified Revenue Cycle Specialist
References
Available upon request
Timeline
PAS Manager: Self Pay/Price Estimate
Baptist Medical Center
05.2006 - 09.2023
Fingerprint Technician
Jacksonville Sheriff’s Office
11.2002 - 04.2006
Undergraduate work in Fashion Merchandise/Business Administration -
Bauder College
Undergraduate work in Fashion Merchandise/ Business Administration -
Savannah State College
General Studies Diploma -
Lincoln County High School
Some College (No Degree) - Health Services Administration
Barry University
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