MEG FRANCIS
Customer Service Representative
Brooklyn,New York
Summary
Reliable employee seeking a company that provides room for growth and advancement. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
Language
3
3
Certifications
3
3
years of post-secondary education
16
16
years of professional experience
Work History
Receptionist and Mail Room Assistance (Floater)
Swiss Post Solutions
New York, NY
02.2020 - 06.2021
- Answered central telephone system and directed calls accordingly.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Provided rooms for meetings or conferences.
- Assisted building management with badges, granting access and communication with employees.
- Managed NDA agreements and contracts with outside parties.
- Verified proper distribution of incoming mail to correct individuals and departments.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
INSURANCE ENDORSER
NYAB
Long Island City , NY
04.2019 - 02.2020
- Greet and welcomed customers , provided assistance & guaranteed great customer service
- Answered all inquires via phone, web, and in person regarding insurance issues, claims, or inquiries
- Answered more than 50 calls and emails daily
- Responded to customer calls within 30 minutes to swiftly resolve issues and answer questions.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Conducted annual reviews of existing policies to update information.
- Finalized sales and collected necessary deposits.
- Collected all premiums on or before effective date of coverage.
- Upsold additional products and services after identifying customer needs and requirements.
Customer Service Representative (video Repair)
Spectrum
Flushing , NY
08.2016 - 08.2019
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
CUSTOMER SERVICE REPRESENTATIVE
Menswearhouse
New York, NY
10.2007 - 05.2016
- Drove sales volume by utilizing effective selling skills
- Assisted in management inventory
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with clients to organize and restyle wardrobes, utilizing both pre-existing and new pieces.
- Determined proper shoes, jewelry, head wear and other accessories to complement designer outfits.
- Measured and assisted clients with rental purchases
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated customers on company systems, form completion and access to services.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Cashier (seasonal)
Aramark
Brooklyn , NY
05.2013 - 05.2015
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Id customers trying to purchase any alcohol beverages
- Greeted over 50 patients per day.
- Maintained awareness of all promotions and advertising.
- Supervised Food Handlers.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
Girls High - Business Management
Boys And Girls High School
Brooklyn, NY 09.2003 - 06.2006
GED - Business Management
Convent House
Brooklyn, NY 06.2006 - 06.2006
Skills
Communication
Good listening skills
Telephone etiquette
Team leadership
Attention to details/ multitasking
Problem solving
Organizational and detail oriented
Certification
Job readiness
Timeline
Receptionist and Mail Room Assistance (Floater)
Swiss Post Solutions
02.2020 - 06.2021
INSURANCE ENDORSER
NYAB
04.2019 - 02.2020
Training -customer care -bronze award
08-2017
Silver award 3rd quarter -overall performance
08-2017
Customer Service Representative (video Repair)
Spectrum
08.2016 - 08.2019
Cashier (seasonal)
Aramark
05.2013 - 05.2015
Job readiness
06-2009
CUSTOMER SERVICE REPRESENTATIVE
Menswearhouse
10.2007 - 05.2016
GED - Business Management
Convent House
06.2006 - 06.2006
Girls High - Business Management
Boys And Girls High School
09.2003 - 06.2006