Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

MEG FRANCIS

Customer Service Representative
Brooklyn,New York

Summary

Reliable employee seeking a company that provides room for growth and advancement. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
Language
3
3
Certifications
3
3
years of post-secondary education
16
16
years of professional experience

Work History

Receptionist and Mail Room Assistance (Floater)

Swiss Post Solutions
New York, NY
02.2020 - 06.2021
  • Answered central telephone system and directed calls accordingly.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Provided rooms for meetings or conferences.
  • Assisted building management with badges, granting access and communication with employees.
  • Managed NDA agreements and contracts with outside parties.
  • Verified proper distribution of incoming mail to correct individuals and departments.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.

INSURANCE ENDORSER

NYAB
Long Island City , NY
04.2019 - 02.2020
  • Greet and welcomed customers , provided assistance & guaranteed great customer service
  • Answered all inquires via phone, web, and in person regarding insurance issues, claims, or inquiries
  • Answered more than 50 calls and emails daily
  • Responded to customer calls within 30 minutes to swiftly resolve issues and answer questions.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Conducted annual reviews of existing policies to update information.
  • Finalized sales and collected necessary deposits.
  • Collected all premiums on or before effective date of coverage.
  • Upsold additional products and services after identifying customer needs and requirements.

Customer Service Representative (video Repair)

Spectrum
Flushing , NY
08.2016 - 08.2019
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

CUSTOMER SERVICE REPRESENTATIVE

Menswearhouse
New York, NY
10.2007 - 05.2016
  • Drove sales volume by utilizing effective selling skills
  • Assisted in management inventory
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collaborated with clients to organize and restyle wardrobes, utilizing both pre-existing and new pieces.
  • Determined proper shoes, jewelry, head wear and other accessories to complement designer outfits.
  • Measured and assisted clients with rental purchases
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers on company systems, form completion and access to services.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.

Cashier (seasonal)

Aramark
Brooklyn , NY
05.2013 - 05.2015
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Id customers trying to purchase any alcohol beverages
  • Greeted over 50 patients per day.
  • Maintained awareness of all promotions and advertising.
  • Supervised Food Handlers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Girls High - Business Management

Boys And Girls High School
Brooklyn, NY
09.2003 - 06.2006

GED - Business Management

Convent House
Brooklyn, NY
06.2006 - 06.2006

Skills

Communication

undefined

Certification

Job readiness

Timeline

Receptionist and Mail Room Assistance (Floater)

Swiss Post Solutions
02.2020 - 06.2021

INSURANCE ENDORSER

NYAB
04.2019 - 02.2020

Training -customer care -bronze award

08-2017

Silver award 3rd quarter -overall performance

08-2017

Customer Service Representative (video Repair)

Spectrum
08.2016 - 08.2019

Cashier (seasonal)

Aramark
05.2013 - 05.2015

Job readiness

06-2009

CUSTOMER SERVICE REPRESENTATIVE

Menswearhouse
10.2007 - 05.2016

GED - Business Management

Convent House
06.2006 - 06.2006

Girls High - Business Management

Boys And Girls High School
09.2003 - 06.2006

Similar Profiles

CREATE PROFILE
MEG FRANCISCustomer Service Representative