Meg Holbrook
Brooklyn,NY
Summary
Dynamic hospitality professional with extensive experience at Marriott International, excelling in customer service and food industry operations. Proven ability to enhance guest experiences through effective communication and upselling techniques. Skilled in POS systems and adept at managing high-pressure environments, ensuring satisfaction and loyalty among clients.
Overview
8
8
years of professional experience
Work History
Server
Bunny's Buckets and Bubbles
Baltimore, USA
04.2025 - Current
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Demonstrated exceptional multitasking skills during peak hours, accurately managing tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Implemented upselling techniques working with bar
Rover Pet Caretaker
Rover
05.2021 - Current
- Built strong relationships with clients and their pets through regular communication and updates on the dog's activities during walks
- Maintained a consistent schedule for dog walking appointments, providing reliable service to clients
Bartender/Server
Angeli's Pizzeria
Baltimore, USA
12.2024 - 04.2025
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
Front Desk Associate/Guest Experience Specialist
Marriott International
Roanoke, USA
08.2023 - 11.2024
- Provided exceptional customer service to hotel guests, ensuring a positive experience from check-in to check-out
- Efficiently managed guest reservations and room assignments, utilizing computerized systems to maintain accurate records
- Responded promptly and professionally to guest inquiries, concerns, and complaints, resolving issues in a timely manner
- Coordinated with housekeeping staff to ensure clean and well-maintained rooms for incoming guests
- Maintained knowledge of local attractions, restaurants, and transportation options to assist guests with recommendations and directions
- Processed guest payments accurately using cash handling procedures and credit card authorization systems
- Managed the front desk area during high-volume periods, effectively handling multiple tasks while maintaining a calm demeanor
- Informed guests about hotel amenities, policies, and procedures upon arrival to enhance their overall stay experience
Resort Associate/Lift Operations
Vail Resorts
West Dover, USA
10.2022 - 01.2023
- Management of busy lift lines to ensure safe and efficient loading, greeting guests in the lift mazes in a welcoming manner, validating guest access, maintaining equipment, scanner devices and radios
Store Associate/Waiter
Honey Baked Ham Co. LLC
09.2017 - 05.2018
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup
Education
Bowling Green State University
Bowling Green, OHSkills
- POS
- Serving
- Hotel experience
- Food service
- Food industry
- Customer service
- Restaurant experience
Timeline
Server
Bunny's Buckets and Bubbles
04.2025 - Current
Bartender/Server
Angeli's Pizzeria
12.2024 - 04.2025
Front Desk Associate/Guest Experience Specialist
Marriott International
08.2023 - 11.2024
Resort Associate/Lift Operations
Vail Resorts
10.2022 - 01.2023
Rover Pet Caretaker
Rover
05.2021 - Current
Store Associate/Waiter
Honey Baked Ham Co. LLC
09.2017 - 05.2018
Bowling Green State University
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