Meg Kirsch
Grand Ledge,MI
Summary
Detail-oriented and methodical Processor with an excellent track record in quickly learning the various essential processing skills. Diligent about keeping up to date with changes in the industry to ensure compliance. Highly organized, proactive, and responsible professional.
Overview
12
12
years of professional experience
Work History
Commercial Line Processor
Farm Bureau of Michigan
Lansing, MI
08.2021 - Current
- Provided exceptional customer support by addressing client concerns promptly and professionally, fostering long-term client retention.
- Remained current on industry trends, enabling timely adjustments to internal processes as needed for optimal performance.
- Ensured accurate premium calculations through meticulous review of rating factors, endorsements, and coverage limits.
- Facilitated smooth policy issuance by thoroughly analyzing applications for completeness, verifying submission accuracy before submitting them to underwriting teams.
- Managed a high-volume workload while consistently meeting tight deadlines under pressure without sacrificing quality or attention to detail.
Financial Processor
Jackson National Life Insurance Company
Lansing, MI
10.2019 - 08.2021
- Maintained strict adherence to regulatory requirements, ensuring company compliance with industry standards.
- Managed high-volume transaction processing, maintaining accuracy while consistently meeting deadlines.
- Proactively identified potential issues within accounting systems; implemented corrective actions that minimized operational disruptions.
- Managed and responded to correspondence and inquiries from customers and vendors.
Front Desk Receptionist
Lansing Community College
Lansing, MI
10.2018 - 10.2019
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Support Manager
PetSmart
Flint, MI
12.2011 - 04.2018
- Managed daily operations to ensure smooth functioning of the support department.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Created, prepared, and delivered reports to various departments.
Education
Bachelors - Business Administration and Management
University of Michigan
May 2019
BBA - Business Administration And Management
University of Michigan
April 2019
Skills
- MS Office
- Problem resolution
- Organization
- Customer service
- Dependable and Responsible
- Teamwork and Collaboration
- Research abilities
Timeline
Commercial Line Processor
Farm Bureau of Michigan
08.2021 - Current
Financial Processor
Jackson National Life Insurance Company
10.2019 - 08.2021
Front Desk Receptionist
Lansing Community College
10.2018 - 10.2019
Support Manager
PetSmart
12.2011 - 04.2018
Bachelors - Business Administration and Management
University of Michigan
BBA - Business Administration And Management
University of Michigan
Similar Profiles
Nate PowellNate Powell
Director, Personal Lines Insurance at Farm Bureau Insurance Company of MichiganDirector, Personal Lines Insurance at Farm Bureau Insurance Company of Michigan
Jennifer BahriJennifer Bahri
Insurance Agent at Farm Bureau Insurance Of MichiganInsurance Agent at Farm Bureau Insurance Of Michigan
Joe TiberiJoe Tiberi
Insurance Agent at Farm Bureau Insurance Of MichiganInsurance Agent at Farm Bureau Insurance Of Michigan
Rebecca L. HoeksemaRebecca L. Hoeksema
Training Specialist at U.S. Army TACOM, G1 Human CapitalTraining Specialist at U.S. Army TACOM, G1 Human Capital
Keary SchellingKeary Schelling
Xfinity Store Manager at Comcast CorpXfinity Store Manager at Comcast Corp