Summary
Overview
Work History
Education
Skills
Trainings and Certificates
Certification
Timeline
Generic
Meg Krug

Meg Krug

Wimberley,TX

Summary

Dynamic sales professional with a proven track record at Aspen Green, recognized for enhancing revenue through exceptional customer service and effective objection resolution. Demonstrates strong empathetic facilitation skills and achieves high levels of customer satisfaction in remote work environments. Typing speed of 84 WPM ensures efficient communication across platforms. Career goals focus on leveraging these competencies to drive greater engagement and sales growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Remote Customer Service

Aspen Green
06.2023 - 09.2024
  • Company Overview: organic CBD company out of CO
  • Handled customer inquiries via phone.
  • Managed continuous flow of incoming tickets and emails efficiently.
  • Enhanced sales by aligning products with specific customer requirements.
  • Aided in coordinating shipments and processing returns.
  • Ensured effective time management and task prioritization.
  • Addressed vulnerable customer inquiries with care.
  • Weekly (Zoom) team meetings
  • Ensured consistent updates to the manager.
  • Boosted engagement on social media channels.

Front Desk Coordinator

Anahata Massage
Boulder, USA
01.2021 - 01.2022
  • Scheduled appointments using computer and phone.
  • Completed opening and closing duties efficiently.
  • Developed marketing content for various social media platforms and local advertising.
  • Facilitated individual and group breathwork sessions.
  • Nurtured connections with clients and customers.
  • Carried out sales initiatives via calls and in-person meetings.
  • Ensured all areas were kept clean and tidy.

Customer Service Coordinator

Woodstock Healing Arts
Woodstock, USA
01.2019 - 01.2020
  • Scheduled client appointments through Mindbody Online.
  • Managed daily opening and closing operations of the center.
  • Hosted workshops.
  • Managed client and practitioner schedules effectively.
  • Executed retail sales operations on Mindbody Online platform.
  • Organized health insurance records efficiently.
  • Maintained a clean and organized workspace.

Retreat Manager and Host

Maha Rose North
Hurley, USA
01.2019 - 01.2020
  • Managed continuous communication via email and phone between retreat leaders and participants.
  • Utilized Mindbody Online to register clients for retreats.
  • Oversaw client information management and distributed retreat logistics emails.
  • Managed daily operations, maintaining cleanliness and stock of cabins and schoolhouse.
  • Greeted guests and performed check-in procedures.
  • Handled on-call responsibilities during retreats.
  • Coordinated communications among retreaters, guests, chef, and owner.

Education

Bachelor of Science - Environmental Studies

THE EVERGREEN STATE COLLEGE
Olympia, Washington
01.2011

Skills

  • Empathetic Facilitation
  • Active Listening Skills
  • Adherence to high customer service standards
  • Proactive Customer Suppor
  • Typing Speed: 84 WPM
  • Online Teaching Expertise
  • Proficient Objection Handling
  • Effective Verbal Communication
  • Customer Rapport Development

Trainings and Certificates

  • Hospice Volunteer Training, Boulder, CO, 01/01/22
  • Death Doula Certification, The Deathwives, CO, 12/01/21
  • Breathwork Facilitator training, 03/20/20
  • Shamanic Reiki - 1,2 and Master, Callicoon, NY, 09/25/19
  • Sound Healing Apprenticeship and Certification, Sage Academy of Sound Healing, Woodstock, NY, 01/01/18

Certification

  • Death Doula (End of Life Care)
  • Breathwork Facilitator
  • Reiki Master
  • Sound Healer

Timeline

Remote Customer Service

Aspen Green
06.2023 - 09.2024

Front Desk Coordinator

Anahata Massage
01.2021 - 01.2022

Customer Service Coordinator

Woodstock Healing Arts
01.2019 - 01.2020

Retreat Manager and Host

Maha Rose North
01.2019 - 01.2020

Bachelor of Science - Environmental Studies

THE EVERGREEN STATE COLLEGE
Meg Krug